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irodriguez
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Posts: 3
Joined: Fri Jun 28, 2019 6:04 am

Gmail and SMS can't read messages, always crash

Fri Jun 28, 2019 6:16 am

I open gmail and it works properly, but whenever i try reading a message it crashes. A message appears on the screen "Gmail got crashed!" (in Spanish). If i try open gmail again quickly another message appears telling: 'Gmail remains not working'.

The same issue happens with SMS app.

How cai i solve these problems?

Thanks in advance.
 
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blackview_admin
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Re: Gmail and SMS can't read messages, always crash

Fri Jun 28, 2019 10:08 am

I highly suggest you to perform a factory reset (total wipe!) from the recovery menu, following this tutorial:
http://bbs.blackview.hk/viewtopic.php?f=192&t=334922

After the factory reset, don't load any previous phone backup, just start from scratch. This will solve your issue ;)
 
irodriguez
Topic Author
Posts: 3
Joined: Fri Jun 28, 2019 6:04 am

Re: Gmail and SMS can't read messages, always crash

Fri Jun 28, 2019 6:48 pm

Thanks for your quick answer.

I performed your suggestion, i did a factory reset.

On the first mail i have tried to read gmail has crashed, but on the second attemp i have been able to read the messages. It seems the issue has been solved.

I will try sms app on the next days.

Great support congratulations!!!!
 
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blackview_admin
Posts: 6776
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Re: Gmail and SMS can't read messages, always crash

Sat Jun 29, 2019 12:50 am

Keep us updated! ;)
 
irodriguez
Topic Author
Posts: 3
Joined: Fri Jun 28, 2019 6:04 am

Re: Gmail and SMS can't read messages, always crash

Tue Jul 02, 2019 2:08 pm

Well, i can say definitely that the issue has been resolved succesfully. I tested SMS app, which it crashed reading messages before the factory reset was performed, and another apps with similar issues, and all have been working well right now.

Thanks for your excellent support.

Regards.
 
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blackview_admin
Posts: 6776
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Re: Gmail and SMS can't read messages, always crash

Wed Jul 03, 2019 12:04 am

You're welcome ;)
 
AERO
Posts: 38
Joined: Sat Jul 02, 2016 3:20 pm

Re: Gmail and SMS can't read messages, always crash

Mon Jul 22, 2019 10:45 am

I had the same. 
It's because of a conflict with android webview. 

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