Blackview User Forum

 
Dinodorado
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Posts: 4
Joined: Tue Mar 12, 2019 10:05 pm

Gmail is always crashing

Thu Mar 14, 2019 12:18 am

Hi, I can't open Gmail since a week. It's always crashing when I click on the icon and says: "Gmail got closed" (in German). What's wrong? I need my emails on my phone. I already restartet the phone, reinstalled all the apps, but without success. Please help me!
 
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blackview_admin
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Joined: Mon Aug 17, 2015 3:30 am
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Re: Gmail is always crashing

Thu Mar 14, 2019 12:26 am

Hi there. A total factory reset (=total wipe) will solve your issue.
 
Dinodorado
Topic Author
Posts: 4
Joined: Tue Mar 12, 2019 10:05 pm

Re: Gmail is always crashing

Thu Mar 14, 2019 1:13 am

blackview_admin wrote:
Hi there. A total factory reset (=total wipe) will solve your issue.

Thankx for the fast answer. I did that but the problem reappeared. Should I try it another time?
 
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blackview_admin
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Re: Gmail is always crashing

Thu Mar 14, 2019 9:16 pm

Try it from the recovery menu.
viewtopic.php?f=192&t=334922

After the wipe don't restore your phone backup from Google but start from scratch.
Don't install any app and try only Gmail.

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