Blackview User Forum

 
cachiporra
Topic Author
Posts: 3
Joined: Fri Aug 17, 2018 3:45 pm

Some problems

Thu Sep 27, 2018 1:56 pm

Hi!

The Blackview P6000 phone that I purchased past August 17th fails.

- It shuts off randomly.
- It blocks sometimes being turned on but the screen in black, unable to do more than turn it off and on again.
- The screen does not have the same sensitivity in all of it, there are areas where you have to press hard to react.
- It loses coverage and cuts calls even if you are standing at a fixed point with medium / high coverage.
- Yesterday I made a call and during the same communication was lost although the phone showed that the call was still in progress. I pressed the end call button but it did not take effect although pressing the button to turn on the phone was put in locked screen mode, when unlocking it I kept showing that the call was still in progress and still had no effect pressing the end call button. The only solution I found was to force the phone to turn off. Yesterday was a bad day for the phone :(

Any comment or solution to the problems?

Best regards!
 
blackview_admin
Posts: 5635
Joined: Mon Aug 17, 2015 3:30 am
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Re: Some problems

Sat Sep 29, 2018 1:15 am

Unfortunately your unit is faulty. It's annoying but can happen.
To have it replaced with a full working one, you'll have to contact your seller, who is the one who manages warranty terms.

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