Blackview User Forum

 
Bagaiya
Posts: 10
Joined: Wed May 16, 2018 10:54 am

Re: Phone permanently off

Thu Jan 03, 2019 9:48 pm

I kept trying without any response.
 
blackview_admin
Posts: 5755
Joined: Mon Aug 17, 2015 3:30 am
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Re: Phone permanently off

Fri Jan 04, 2019 2:52 am

Bagaiya wrote:
I kept trying without any response.

unfortunately you'll have to contact your seller to have it replaced under warranty, as it looks like a bad hardware fault.
 
Bagaiya
Posts: 10
Joined: Wed May 16, 2018 10:54 am

Re: Phone permanently off

Sat Jan 05, 2019 12:08 am

Thank you for your support, but I bought the phone from blackview's official store on aliexpress. and after I asked what can be done, the response I get is to send a video of the problem and also reminding me that it's been long I bought the phone which is May 2018. Knowing fully that video formats are not acceptable on the aliexpress platform, yet asking me to send a video.
Attachments
Screenshot_2019-01-05-00-52-26.png
Message from blackview official store representative.
Screenshot_2019-01-05-00-52-26.png (105.41 KiB) Viewed 165 times
 
blackview_admin
Posts: 5755
Joined: Mon Aug 17, 2015 3:30 am
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Re: Phone permanently off

Tue Jan 08, 2019 4:41 pm

You can record a video (remember to include a piece of paper with your nickname and details!), upload it on Youtube and send him the link.
Unfortunately i can't help you further with that, as you have to talk with the seller.
Usually warranty is one year, so you are definitely inside it. Don't step back. ;)
 
Bagaiya
Posts: 10
Joined: Wed May 16, 2018 10:54 am

Re: Phone permanently off

Wed Jan 09, 2019 4:15 pm

Hello and good day,
I made a video and sent it on YouTube But the seller which is the official Blackview store on aliexpress says the warranty is 3 months. Because they don't want to replace my phone which is still under warranty.
Attachments
Screenshot_2019-01-09-17-26-47.png
Screenshot_2019-01-09-17-26-47.png (143.37 KiB) Viewed 143 times
 
blackview_admin
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Joined: Mon Aug 17, 2015 3:30 am
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Re: Phone permanently off

Thu Jan 10, 2019 3:32 pm

Can you post the link of the seller here?
 
Bagaiya
Posts: 10
Joined: Wed May 16, 2018 10:54 am

Re: Phone permanently off

Wed Jan 16, 2019 11:46 am

 
blackview_admin
Posts: 5755
Joined: Mon Aug 17, 2015 3:30 am
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Re: Phone permanently off

Thu Jan 17, 2019 7:47 pm

Unfortunately the one linked isn't the Blackview Official Aliexpress Store. I'm really sorry but i can't help you further with that. It's all between you and the seller :(

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