Blackview User Forum

 
Pheadar
Topic Author
Posts: 4
Joined: Fri Jul 20, 2018 8:59 pm

Phone permanently off

Fri Jul 20, 2018 9:05 pm

Hi,

I just got a P6000 and I started it up with no problem. Installed my apps from my old phone using my google account, and finally went to update the phone. It updated the first time with no problem, but after restarting I checked if there was any update available and it said there was a new one. Downloaded it and let it upgrade to that one. However, the phone turned off and never turned back on. At first it was on a permanent loop with "Blackview" showing up on screen and then immediately disappearing, and again, and again.

Afterwards, I checked the tutorial here to try and downgrade to the previous update, and I followed it to try and install the ROM provided in the forum here and using SP multi port download tool. The phone is not recognized, it just stays on the scanning part forever. The only "reaction" I get from the phone right now is a red light when it's connected to power or the pc, and that's it. What are your recommendations?

Thanks!
 
blackview_admin
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Re: Phone permanently off

Sat Jul 21, 2018 1:25 pm

Hi there! can you access into recovery mode and perform a factory reset? Just as shown here:
viewtopic.php?f=192&t=334922
 
Pheadar
Topic Author
Posts: 4
Joined: Fri Jul 20, 2018 8:59 pm

Re: Phone permanently off

Sat Jul 21, 2018 2:20 pm

It did work! Should I try installing the rom you posted somewhere else on this forum, following the tutorial?
 
blackview_admin
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Joined: Mon Aug 17, 2015 3:30 am
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Re: Phone permanently off

Sun Jul 22, 2018 9:11 pm

Pheadar wrote:
It did work! Should I try installing the rom you posted somewhere else on this forum, following the tutorial?

Did you perform a factory reset from the recovery mode? is your phone now working correctly?
 
Pheadar
Topic Author
Posts: 4
Joined: Fri Jul 20, 2018 8:59 pm

Re: Phone permanently off

Sun Jul 22, 2018 9:45 pm

blackview_admin wrote:
Pheadar wrote:
It did work! Should I try installing the rom you posted somewhere else on this forum, following the tutorial?

Did you perform a factory reset from the recovery mode? is your phone now working correctly?

Tried, seemed to be doing the reset at first, left it untouched and connected to power for a bit. Didn't know how long it would take, and had to take care of other things. When I came back the phone was off, and now went back to the previous state (completely and permanently off) but doesn't react to anything, not even recovery mode. I'm sending the phone back to Amazon, where I got it.
 
blackview_admin
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Re: Phone permanently off

Tue Jul 24, 2018 10:35 pm

Amazon will replace it without any issue ;)
 
Pheadar
Topic Author
Posts: 4
Joined: Fri Jul 20, 2018 8:59 pm

Re: Phone permanently off

Wed Jul 25, 2018 5:54 am

blackview_admin wrote:
Amazon will replace it without any issue ;)

I hope so! Sent it two days ago, I'll re-buy it as soon as I get the money back. Thank you for your help!
 
blackview_admin
Posts: 5341
Joined: Mon Aug 17, 2015 3:30 am
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Re: Phone permanently off

Mon Jul 30, 2018 12:07 am

Pheadar wrote:
blackview_admin wrote:
Amazon will replace it without any issue ;)

I hope so! Sent it two days ago, I'll re-buy it as soon as I get the money back. Thank you for your help!

You are welcome!

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