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AERO
Topic Author
Posts: 21
Joined: Sat Jul 02, 2016 3:20 pm

Touchscreen doesn't work while charging!

Wed Jun 20, 2018 7:21 am

Hello, I have a problem with my P6000, it's working well but when i put it on charger, it becomes very hot. 
I use the original Blackview charger, with blackview cable i had in package. 

I checked in droid Info, between 42 and 45°C. And when the mobile is hot i cannot use my touchscreen! 
It's simple, touchscreen is not responding! I have to wait him to cool down.  :shock:

To be honest it's a very good mobile but this problem is really annoying.  :evil:
 
blackview_admin
Posts: 5535
Joined: Mon Aug 17, 2015 3:30 am
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Re: Touchscreen doesn't work while charging!

Wed Jun 20, 2018 8:25 am

Can you please perform a factory reset and try to charge your phone just after that?
This behaviour is not normal, but running apps in background while charging may rise the temperature a lot.

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