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shoap
Posts: 1
Joined: Tue Oct 16, 2018 5:06 am

Re: Camera/Autofocus is not working!

Tue Oct 16, 2018 6:33 pm

Greetings I have the same problem, download opencamara and still no change
 
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blackview_admin
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Re: Camera/Autofocus is not working!

Fri Oct 19, 2018 1:02 am

shoap wrote:
Greetings I have the same problem, download opencamara and still no change


Did you also perform a factory reset?
 
CarmeloPG88
Posts: 3
Joined: Wed Oct 03, 2018 11:07 am

Re: Camera/Autofocus is not working!

Sat Oct 27, 2018 10:33 am

I may be one of the unluckiest customers but after an issue with continuous rebooting that I managed to solve via a hard reset I am now experiencing the same autofocus issue.
Every time the camera app opens (either the stock app or "Open Camera") it makes a "click" sound as if the focus would be adjusting. 
I have tried initiating in Safety mode to see if the issue was caused by a software but it does not seem to be the case.
Hardreset does not work neither.
Would you recommend contacting the company that sold it to me (Aliexpress) to ship it back and asking for a new one or a repair? The phone has only a month so it is still in warranty.
Hopefully someone has a trick to fix this (unless it is a hardware issue)
Thank you in advance
Best regards
Melo
 
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blackview_admin
Posts: 6688
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Re: Camera/Autofocus is not working!

Sat Oct 27, 2018 6:25 pm

CarmeloPG88 wrote:
Would you recommend contacting the company that sold it to me (Aliexpress) to ship it back and asking for a new one or a repair? The phone has only a month so it is still in warranty.

Yes, definitely.
 
Dinodorado
Posts: 4
Joined: Tue Mar 12, 2019 10:05 pm

Re: Camera/Autofocus is not working!

Sun Mar 17, 2019 1:23 pm

The same Problem appeared on my phone today. I cleaned the lense but didn't work. Suddenly it worked again for 2 minutes but then again it didn't. That is the 3rd function that broke down within 1 month. Gmail doesn't work for 2 weeks now and voice recognition neither. And I only have the phone now for 2 months. I'm really disappointed. Can I send the phone back?
 
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blackview_admin
Posts: 6688
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Re: Camera/Autofocus is not working!

Tue Mar 19, 2019 10:44 pm

Dinodorado wrote:
The same Problem appeared on my phone today. I cleaned the lense but didn't work. Suddenly it worked again for 2 minutes but then again it didn't. That is the 3rd function that broke down within 1 month. Gmail doesn't work for 2 weeks now and voice recognition neither. And I only have the phone now for 2 months. I'm really disappointed. Can I send the phone back?

Definitely yes. You got a bat unit, unfortunately.
Please contact your seller to have your deviced replaced under warranty.
 
Dinodorado
Posts: 4
Joined: Tue Mar 12, 2019 10:05 pm

Re: Camera/Autofocus is not working!

Fri Mar 22, 2019 9:37 pm

blackview_admin wrote:
Dinodorado wrote:
The same Problem appeared on my phone today. I cleaned the lense but didn't work. Suddenly it worked again for 2 minutes but then again it didn't. That is the 3rd function that broke down within 1 month. Gmail doesn't work for 2 weeks now and voice recognition neither. And I only have the phone now for 2 months. I'm really disappointed. Can I send the phone back?

Definitely yes. You got a bat unit, unfortunately.
Please contact your seller to have your deviced replaced under warranty.

Hi, my seller is blackview.hk
I got the product straight from you! What can I do???
 
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blackview_admin
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Re: Camera/Autofocus is not working!

Sun Mar 24, 2019 5:44 pm

Dinodorado wrote:
blackview_admin wrote:
Dinodorado wrote:
The same Problem appeared on my phone today. I cleaned the lense but didn't work. Suddenly it worked again for 2 minutes but then again it didn't. That is the 3rd function that broke down within 1 month. Gmail doesn't work for 2 weeks now and voice recognition neither. And I only have the phone now for 2 months. I'm really disappointed. Can I send the phone back?

Definitely yes. You got a bat unit, unfortunately.
Please contact your seller to have your deviced replaced under warranty.

Hi, my seller is blackview.hk
I got the product straight from you! What can I do???

Please contact:
Kelly@blackview.hk
Sophia@blackview.hk

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