Blackview User Forum

 
Bagaiya
Posts: 11
Joined: Wed May 16, 2018 10:54 am

Re: Phone permanently off

Thu Jan 03, 2019 9:48 pm

I kept trying without any response.
 
blackview_admin
Posts: 6133
Joined: Mon Aug 17, 2015 3:30 am
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Re: Phone permanently off

Fri Jan 04, 2019 2:52 am

Bagaiya wrote:
I kept trying without any response.

unfortunately you'll have to contact your seller to have it replaced under warranty, as it looks like a bad hardware fault.
 
Bagaiya
Posts: 11
Joined: Wed May 16, 2018 10:54 am

Re: Phone permanently off

Sat Jan 05, 2019 12:08 am

Thank you for your support, but I bought the phone from blackview's official store on aliexpress. and after I asked what can be done, the response I get is to send a video of the problem and also reminding me that it's been long I bought the phone which is May 2018. Knowing fully that video formats are not acceptable on the aliexpress platform, yet asking me to send a video.
Attachments
Screenshot_2019-01-05-00-52-26.png
Message from blackview official store representative.
Screenshot_2019-01-05-00-52-26.png (105.41 KiB) Viewed 452 times
 
blackview_admin
Posts: 6133
Joined: Mon Aug 17, 2015 3:30 am
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Re: Phone permanently off

Tue Jan 08, 2019 4:41 pm

You can record a video (remember to include a piece of paper with your nickname and details!), upload it on Youtube and send him the link.
Unfortunately i can't help you further with that, as you have to talk with the seller.
Usually warranty is one year, so you are definitely inside it. Don't step back. ;)
 
Bagaiya
Posts: 11
Joined: Wed May 16, 2018 10:54 am

Re: Phone permanently off

Wed Jan 09, 2019 4:15 pm

Hello and good day,
I made a video and sent it on YouTube But the seller which is the official Blackview store on aliexpress says the warranty is 3 months. Because they don't want to replace my phone which is still under warranty.
Attachments
Screenshot_2019-01-09-17-26-47.png
Screenshot_2019-01-09-17-26-47.png (143.37 KiB) Viewed 430 times
 
blackview_admin
Posts: 6133
Joined: Mon Aug 17, 2015 3:30 am
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Re: Phone permanently off

Thu Jan 10, 2019 3:32 pm

Can you post the link of the seller here?
 
Bagaiya
Posts: 11
Joined: Wed May 16, 2018 10:54 am

Re: Phone permanently off

Wed Jan 16, 2019 11:46 am

 
blackview_admin
Posts: 6133
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: Phone permanently off

Thu Jan 17, 2019 7:47 pm

Unfortunately the one linked isn't the Blackview Official Aliexpress Store. I'm really sorry but i can't help you further with that. It's all between you and the seller :(
 
Bagaiya
Posts: 11
Joined: Wed May 16, 2018 10:54 am

Re: Phone permanently off

Wed Jan 23, 2019 12:31 am

It's like you've finally gotten the excuse that you've been looking for.
As of May 2018, Blackview speciality store on aliexpress was the official Blackview store on aliexpress.
Well thumbs up to the services rendered here, I think I'll give the phone to my kid as one of his toys.

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