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PeterChanEx
Topic Author
Posts: 17
Joined: Tue May 15, 2018 1:47 am

Unable to Connect to PC

Tue Aug 14, 2018 1:22 am

 Hi there,
When I connect the phone to my PC via USB, it tries to locate and install the driver, however it comes up with an error saying driver installation unsuccessful.

Is there a driver available for me to download and install onto my PC so that it can detect my P6000 so I can transfer files in and out of it?

Thank you
A fan of Blackview based in Australia.
All my posts are purposed to help provide feedback to make Blackview better.
 
blackview_admin
Posts: 5248
Joined: Mon Aug 17, 2015 3:30 am
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Re: Unable to Connect to PC

Tue Aug 14, 2018 7:17 am

Wich is your operating system?
Once connected your phone to your pc, remember to select the "usb file transfer" on the drop down menu of your phone.
 
PeterChanEx
Topic Author
Posts: 17
Joined: Tue May 15, 2018 1:47 am

Re: Unable to Connect to PC

Wed Aug 15, 2018 12:06 am

blackview_admin wrote:
Wich is your operating system?
Once connected your phone to your pc, remember to select the "usb file transfer" on the drop down menu of your phone.

I am on Window7, when I connect it to my PC, it says USB device unknown, and then does nothing.
Seems like its not identifying it as a portable device.
Is there a driver that I can download online?
A fan of Blackview based in Australia.
All my posts are purposed to help provide feedback to make Blackview better.
 
Repair-uzb
Posts: 5
Joined: Tue Aug 14, 2018 6:58 pm

Re: Unable to Connect to PC

Wed Aug 15, 2018 4:08 am

Please screen the device manager when you phone is switched on
 
blackview_admin
Posts: 5248
Joined: Mon Aug 17, 2015 3:30 am
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Re: Unable to Connect to PC

Wed Aug 15, 2018 7:10 pm

Repair-uzb wrote:
Please screen the device manager when you phone is switched on


+1

And.... Can you try it also on another pc?

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