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klink
Topic Author
Posts: 1
Joined: Mon Jul 23, 2018 9:02 am

touchscreen not working 9000 PRO

Mon Jul 23, 2018 9:08 am

Hello,

My touchscreen is not working anymore of my Blackview 9000 PRO.
This means I can not activate the pattern and the phone became useless.
The phone is still under warrenty, but the company I bought it from (D&S Electronic, Aliexpress) told me the costs are for me!!
How is this warrenty working on Blackview phones? 
I liked the phone, but don't want to buy every 6 month a new one.

Regards,
Klink
 
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Posts: 6466
Joined: Mon Aug 17, 2015 3:30 am
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Re: touchscreen not working 9000 PRO

Fri Oct 19, 2018 4:13 pm

Nope, the seller will have to manage warranty repair or replacement. Blackview doesn't offer a direct repair option for phones bought from 3rd party sellers.
You'll have to insist.

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