touchscreen problem

bonx49
Posts: 9
Joined: Thu Oct 19, 2017 11:11 am

touchscreen problem

Postby bonx49 » Mon Mar 19, 2018 10:35 am

i replaced my bv8000 pro by a bv 9000 pro FHD and i have a problem: navigation bar is not working !!! make reset and flash ... but the problem persist .

blackview_admin
Posts: 4422
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: touchscreen problem

Postby blackview_admin » Mon Mar 26, 2018 8:57 am

hello,
have you tried to get into the recovery mode to reset the whole system and settings?

bonx49
Posts: 9
Joined: Thu Oct 19, 2017 11:11 am

Re: touchscreen problem

Postby bonx49 » Mon Mar 26, 2018 10:24 am

Yes try all : recovery, reset, flash, nothing works... I'm technicien from another brand... Seem to be touchpad defect...

blackview_admin
Posts: 4422
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: touchscreen problem

Postby blackview_admin » Mon Mar 26, 2018 10:54 am

ok.
i've known your problem here. i had reported to the tech support team.
please wait for our reply.
i will reply you before 28th March.
thx.

blackview_admin
Posts: 4422
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: touchscreen problem

Postby blackview_admin » Wed Mar 28, 2018 2:02 am

what is the version of your phone?
did the problem come out suddenly?
or did you disassemble your phone before?

bonx49
Posts: 9
Joined: Thu Oct 19, 2017 11:11 am

Re: touchscreen problem

Postby bonx49 » Thu Mar 29, 2018 9:55 am

no disassembly
problem was always here
BV9000PRO FHD VO 20180104

blackview_admin
Posts: 4422
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: touchscreen problem

Postby blackview_admin » Thu Mar 29, 2018 10:20 am

what is your firmware version?

bonx49
Posts: 9
Joined: Thu Oct 19, 2017 11:11 am

Re: touchscreen problem

Postby bonx49 » Tue Apr 03, 2018 8:19 am

VO 20180104


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