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Lezzeti
Topic Author
Posts: 4
Joined: Tue Feb 06, 2018 7:44 am

[Tracked] Problem with spontaneous crashes and restarts

Wed Feb 07, 2018 11:54 am

I just got my new BV9000Pro a week ago, and experience problems with spontaneous restarts and crashes (roughly 4-5 times daily), regardless of which network I'm on (3G/4G and/or WiFi.) The bug report I've created suggest that the problem may be with the the finger sensor or its software. Anyone else who experience this? Is this known by Blackview, and will there be any SW out soon that will fix this?
 
blackview_admin
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Joined: Mon Aug 17, 2015 3:30 am
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Re: [Tracked] Problem with spontaneous crashes and restarts

Wed Feb 07, 2018 5:33 pm

I can not reproduce this with my testing device. Which Firmware version are you using?
 
Neville
Posts: 105
Joined: Wed Aug 16, 2017 7:36 pm

Re: [Tracked] Problem with spontaneous crashes and restarts

Sat Feb 10, 2018 10:37 pm

Lezzeti wrote:
I just got my new BV9000Pro a week ago, and experience problems with spontaneous restarts and crashes (roughly 4-5 times daily), regardless of which network I'm on (3G/4G and/or WiFi.) The bug report I've created suggest that the problem may be with the the finger sensor or its software. Anyone else who experience this? Is this known by Blackview, and will there be any SW out soon that will fix this?


It is a massive problem in BV8000 pro (see forum) and in Android 7 generally...
http://bbs.blackview.hk/viewtopic.php?f=191&t=326767
 
Lezzeti
Topic Author
Posts: 4
Joined: Tue Feb 06, 2018 7:44 am

Re: [Tracked] Problem with spontaneous crashes and restarts

Sun Feb 11, 2018 6:09 pm

blackview_admin wrote:
I can not reproduce this with my testing device. Which Firmware version are you using?



I'm using
BV9000Pro_Blackview-V1.1_20171215_20171215-1716
 
blackview_admin
Posts: 5635
Joined: Mon Aug 17, 2015 3:30 am
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Re: [Tracked] Problem with spontaneous crashes and restarts

Mon Feb 12, 2018 3:00 pm

Since I have no issues like that on my device please try if this will be solved by a factory reset
 
Ayuros
Posts: 7
Joined: Fri Nov 25, 2016 7:33 am

Re: [Tracked] Problem with spontaneous crashes and restarts

Wed Feb 21, 2018 8:47 pm

Hello,

I got the same problem sometime it reboot 2-3 time a day or not at all during 3 days. Most annoying part is when the screen stay black and the blue led blink but you can't turn on the phone screen and have to force reboot. will take a video next time.

Can be annoying when you set an alarm clock and your phone is "frozen" like that ...

Also time to time the bluetooth is "lagging" the music start to stutter then the bluetooth lost the device connection (tried with 2 bluetooth device the same problem occur but other phones doesn't have any) have to full reboot the phone to fix it ...

on android 7.1.1 and BV9000pro_blackview-V1.1_20171215_20171215-1716
 
Ayuros
Posts: 7
Joined: Fri Nov 25, 2016 7:33 am

Re: [Tracked] Problem with spontaneous crashes and restarts

Sun May 27, 2018 10:26 am

factory reset don't solve the issue
 
Ayuros
Posts: 7
Joined: Fri Nov 25, 2016 7:33 am

Re: [Tracked] Problem with spontaneous crashes and restarts

Sun Jun 03, 2018 10:12 pm

I uploaded a video of the bug here

I have tried factory reset and even without any apps other than the pre installed the bug occur.
 
Lezzeti
Topic Author
Posts: 4
Joined: Tue Feb 06, 2018 7:44 am

Re: [Tracked] Problem with spontaneous crashes and restarts

Sun Aug 26, 2018 6:05 pm

Hi!

I now got a new BV9000 Pro HD phone. Yes: I did the mistake and bought another Blackview device.
The problem remains.
However, I have found a workaround. Set the phone to 3G only mode, and now the problem with restarts have vanished. The problem seem to be with some of the LTE features (perhaps VOLTE?) Or cell reselection / power save parameters.
The issue is now that I have an 3G only phone. Admin: Will this be fixed in an future update? And, you stated 6 MONTHS ago that Android 8 will be available soon?? When is it coming out?? / Unsatisfied customer


blackview_admin wrote:
Since I have no issues like that on my device please try if this will be solved by a factory reset

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