Frequent crashes and spontaneous restarts

Lezzeti
Posts: 3
Joined: Tue Feb 06, 2018 7:44 am

Frequent crashes and spontaneous restarts

Postby Lezzeti » Tue Feb 06, 2018 7:57 am

Hi, I ordered a BV9000 Pro a while back, and I just got the device anfew days ago. And so far I'm disappointed. There are two major issues:
1. It frequently crashes and reboots itself. It happens regardless if I'm on 4G/4G+ or on wifi or if the device is in idle mode or not. I've created a crash report if Blackview is interested. (And if I can send it securely to them...)

2. Selfie camera was delivered broken. The official Blackview store at AliExpress suggested that I should go to a local service center and repair my completely new device. The problem here is that no repair center here in my area accept Blackview devices.

What should I do?

blackview_admin
Posts: 4409
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: Frequent crashes and spontaneous restarts

Postby blackview_admin » Tue Apr 03, 2018 2:46 am

hello,
1. you can try to enter the factory mode to reset your phone.
here is the guide link:
viewtopic.php?f=192&t=334922

2.it's a hardware problem.
seems like the helpful way is to return the device to the seller and get it repaired under the warranty.


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