Blackview User Forum

 
omarsciberras
Topic Author
Posts: 2
Joined: Wed Jun 20, 2018 9:17 am

Whatsapp notifications not working

Wed Jun 20, 2018 9:25 am

I have a problem on a Blackview A10. 

Whatsapp notifications are not showing up, to be able to check if I have received any messages on whatsapp I need to run the application.

I already did the disable the battery optimization and locked the app to still run in the background. Note that for other applications like gmail and facebook messanger I do not have any problems.

Currently the phone is on Android Version 7.0.

thank you 

Omar
 
blackview_admin
Posts: 4945
Joined: Mon Aug 17, 2015 3:30 am
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Re: Whatsapp notifications not working

Sat Jun 23, 2018 1:58 am

I suggest to perform a factory reset, reinstall whatsapp and setting it again under the battery and background clear settings.
 
omarsciberras
Topic Author
Posts: 2
Joined: Wed Jun 20, 2018 9:17 am

Re: Whatsapp notifications not working

Sat Jun 23, 2018 8:27 am

I have already tried to do a factory reset but I still was not able to get this fixed.

Got any other idea that I can try?

Thank you.
 
blackview_admin
Posts: 4945
Joined: Mon Aug 17, 2015 3:30 am
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Re: Whatsapp notifications not working

Sun Jun 24, 2018 12:11 am

Editing notification settings for the app under app settings?
 
xslashx
Posts: 2
Joined: Sun Jun 24, 2018 8:45 pm

Re: Whatsapp notifications not working

Wed Jun 27, 2018 11:30 am

no notification arrives if the phone is locked. No facebook no whatsapp no instagram. I can not solve the problem. I already tried to do a hard reset. How can I solve? I am really bored by this problem. Even the switkey keyboard crashes continuously, it had never happened to me with other phones
 
blackview_admin
Posts: 4945
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: Whatsapp notifications not working

Wed Jun 27, 2018 7:46 pm

This issue has been forwarded to tech team.

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