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Bosquet
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Posts: 1
Joined: Thu Feb 21, 2019 8:48 pm

Abnormal discharge

Thu Feb 21, 2019 9:17 pm

Hi,

I bought this BlackView A7 Pro around 1 year ago on AMAZONE.

Was ok until few weeks.

Now :
1) the battery discharge abnormally:
It goes from 100% loaded to shutdown due to low batterie in 10seconds
Please see the attach file, I scrennshot the battery curve discharge
--> blue curve on the left side is deep

I observed this several times.

2) Difficulty to load (remains 1% for a long time although written loader is connected)


Is there any warranty that I could still benefit ?

best regards,
A7 Pro.JPG
A7 Pro.JPG (19.61 KiB) Viewed 683 times
 
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blackview_admin
Posts: 6776
Joined: Mon Aug 17, 2015 3:30 am
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Re: Abnormal discharge

Sat Feb 23, 2019 2:56 pm

Hi there!
first try to perform a factory reset from the recovery menu. Please follow this tutorial:
viewtopic.php?f=192&t=334922

If this can't solve your issue, feel free to contact Amazon to claim your repair/refund/replacement under warranty ;)

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