Blackview User Forum

 
raven221084
Topic Author
Posts: 2
Joined: Mon Jun 25, 2018 7:33 pm

unexpected shutdowns

Tue Jun 26, 2018 3:43 pm

got my a7 pro about 1 week ago, it keeps shutting down when in my pocket. I tested the power button and that restarts it not shuts it down. when the screen is o or it is on charge there are no issues. the battery can be at any level, like today it was at 98%. I have been looking for a solution but no luck. any ideas???? thanks in advance
 
blackview_admin
Posts: 5553
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: unexpected shutdowns

Wed Jun 27, 2018 7:38 pm

It looks like an huge hardware fault. I suggest you to contact your seller to have it replaced under warranty.
 
raven221084
Topic Author
Posts: 2
Joined: Mon Jun 25, 2018 7:33 pm

Re: unexpected shutdowns

Thu Jun 28, 2018 3:14 pm

I have found the fault. It seems if you hold the power and up button it will shut down and not restart.
 
blackview_admin
Posts: 5553
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: unexpected shutdowns

Fri Jun 29, 2018 8:29 am

Great, so this is not an issue nor a fault.

Who is online

Users browsing this forum: No registered users and 1 guest