Blackview User Forum

 
Shawn
Topic Author
Posts: 2
Joined: Fri Jun 01, 2018 12:15 pm

5GHz network no longer seen

Fri Jun 01, 2018 12:45 pm

 I have had my phone for 2 weeks and I have been using the 5GHz network on my router today it's dropped me from the network and now fails to connect and cannot even see the 5 gigahertz side of it. It can see and connect to the 2.4 gigahertz network but I don't want to do that. Just out of interest I set up a Wi-Fi Hotspot on the Blackview and picked 5 gigahertz to transmit on, looking on my Chromebook's WiFi Analyser I can see that it is in fact broadcasting on the 2.4 gigahertz network system instead.
It would appear to me that the 5 gigahertz chip or whatever it is has stopped working.
I have factory reset it and it is still the same it cannot see my 5GHz network.
I have reset my router multiple times and even manually configured the channels to see if it had gone to a channel that the Blackview cannot see and I still cannot get it to work.
I have less than two weeks to solve this problem otherwise I'll have to return it via Amazon as that is the only amount of time I've been allowed.
 
blackview_admin
Posts: 4944
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: 5GHz network no longer seen

Sat Jun 02, 2018 11:42 am

Hi there! you already did what i would have asked you to do.
It seems that your device is faulty.... no other user had such issue!

I reccomend you to send it back to Amazon and get another A7 pro, if you loved such model.
Amazon has the greatest warranty terms ;)
 
Shawn
Topic Author
Posts: 2
Joined: Fri Jun 01, 2018 12:15 pm

Re: 5GHz network no longer seen

Sat Jun 02, 2018 12:05 pm

Thanks! it is such a shame though I got it on a "lightening deal" and there is nothing else comparable to it. I have talked to Amazon customer services but they can not offer an exchange. Lovely phone as well, seen 100mbps down on it at 3.00am ;)

Who is online

Users browsing this forum: No registered users and 1 guest