Bluetooth and Wi-fi issues

madn3ss75
Posts: 1
Joined: Wed Jan 10, 2018 9:42 am

Bluetooth and Wi-fi issues

Postby madn3ss75 » Wed Jan 10, 2018 9:47 am

Hallo, I have received yesterday a new A7 Pro.
I have not yet flashed it with the new ROM, because I don't want problems with warranty.
I can't get bluetooth to work. The phone never see another device and other devices doesn't see the phone.
I also have plenty of problems with wi-fi, the connection is not stable and often has "authentication" problems (even if the password is stored and is correct). The connection goes into a "suspended" status which could be restored only by a reboot.

Could these be hardware problems? Should I ask for a sobstitution or maybe the new ROM resolves these issues?

Thanks.
Giuseppe

blackview_admin
Posts: 4480
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: Bluetooth and Wi-fi issues

Postby blackview_admin » Wed Apr 04, 2018 1:44 am

hello,
could you please tell us your firmeare version and try to enter the facory to reset your phone?
thx.


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