Blackview User Forum

 
patbell101
Topic Author
Posts: 1
Joined: Tue Jan 09, 2018 10:52 am

Cannot enter recovery mode

Tue Jan 09, 2018 11:00 am

I have an A7pro and after removing the battery (to insert the second sim) get told "password required after restart" I haven't set the password.

Tried Factory reset but when I get to the android robot where it says No Command, I hold vol+ and power and nothing happens except eventually it turns off. I never get any options to choose from.

Once i got a screen full of chinese but I can't get it again, it just turns off.
 
blackview_admin
Posts: 5260
Joined: Mon Aug 17, 2015 3:30 am
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Re: Cannot enter recovery mode

Wed Apr 04, 2018 2:46 am

hello,
what's your firewarm version?

Did you update your device by flashing or by OTA update?

Did you perform a factory reset after the update?

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