Blackview User Forum

 
kitchen36
Topic Author
Posts: 1
Joined: Sat Nov 25, 2017 11:23 am

Poor WIFI sensitivity

Sat Nov 25, 2017 11:27 am

My new bv4000 has very weak WIFI sensitivity. I have a strong wifi signal for all other devices but this phone can hardly detect the network. Wifi range from the signal is extremely short. It makes the phone fairly useless for its intended purpose. Please help with any method of increasing the wifi sensitivity.
 
blackview_admin
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Re: Poor WIFI sensitivity

Sat Nov 25, 2017 11:03 pm

kitchen36 wrote:
My new bv4000 has very weak WIFI sensitivity. I have a strong wifi signal for all other devices but this phone can hardly detect the network. Wifi range from the signal is extremely short. It makes the phone fairly useless for its intended purpose. Please help with any method of increasing the wifi sensitivity.


Hi kitchen36,

thanks for opening the first post here.
But to better understand can you please explain the issue a bit? As you surely know Wifi reception, throughput etc is depending on many things that can have a negative impact. There are even router issues that can have an impact. I myself had a mobile that restarted when connecting to a router of a certain brand.
May I ask what Wifi access point you are using?
If you don't mind, you could install the app Netxpro or any other that shows signal strengths of your connection in dBm to the router and post the results when you see a weak signal.
But in general, the HW of the BV4000 is of course not comparable to a mid-range or even high-end phone in the sense of antennas and sensitivity of the chip-set, so you would probably expect a lower signal quality in general. Maybe a cheap range extender would then help, if the issue persists.
 
antoniofernandes
Posts: 1
Joined: Sun Nov 26, 2017 4:28 pm

Re: Poor WIFI sensitivity

Sun Nov 26, 2017 4:39 pm

MY BV 8000 PRO DOESNT RECORD VIDEO SOMETIMES
 
blackview_admin
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Re: Poor WIFI sensitivity

Sun Nov 26, 2017 7:24 pm

antoniofernandes wrote:
MY BV 8000 PRO DOESNT RECORD VIDEO SOMETIMES


Hi antoniofernandez,

this is the BV4000 forum, better you post your issue in the BV8000 sub-forum, so the admins there can help.
 
Schmittler
Posts: 1
Joined: Mon Jan 15, 2018 9:33 am

Re: Poor WIFI sensitivity

Mon Jan 15, 2018 9:37 am

I have the same problem so I purchased a wifi extender and have it about 2 meters away and still it drops signal. Other devices will stay connected but not the BV4000.
Any suggestions?
 
pete723
Posts: 1
Joined: Thu Feb 01, 2018 7:52 pm

Re: Poor WIFI sensitivity

Thu Feb 01, 2018 8:01 pm

hi just got the bv4000 pro
wifi well it works well if I am next to the router but range of the wifi is not good move just outside the house and can't get wifi at all.
never hade this problem with any other phone work shop is out the back of house get good wifi in ther for laptop but phone can't find wifi aT ALl any idea or help

thanks pete
 
blackview_admin
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Re: Poor WIFI sensitivity

Thu Apr 12, 2018 6:31 pm

Wich wifi do you guys use? 2.4 Ghz or 5 Ghz?
 
MaSSta
Posts: 1
Joined: Tue May 01, 2018 7:51 pm

Re: Poor WIFI sensitivity

Tue May 01, 2018 8:15 pm

Dear Admin I have the same issue with poor Wi-Fi reception, I have the zte zxv10 h201l ADSL Wi-Fi router. Other Wi-Fi devices work flawlessly. Please investigate the problem and do some thing. Other than that the phone is great.
 
blackview_admin
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Re: Poor WIFI sensitivity

Sat May 05, 2018 2:37 pm

Will forward such issue to the tech team.

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