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felipefogli
Topic Author
Posts: 5
Joined: Tue Apr 24, 2018 3:48 pm

Fingerprint option desappeared

Tue Apr 24, 2018 10:57 pm

Hi Guys,

Please help me out.

I´ve purchased the S8 version 2 months ago. I had settle the fingerprint option all up.

Yesterday, this option simply desappeared. I reset my options (sadly) but I couldn´t find the fingerprint option again.

Could you please fix it ?

Cheers. ;)
 
blackview_admin
Posts: 5323
Joined: Mon Aug 17, 2015 3:30 am
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Re: Fingerprint option desappeared

Wed Apr 25, 2018 8:32 am

Did you try a proper factory reset to put your device in factory state?
 
felipefogli
Topic Author
Posts: 5
Joined: Tue Apr 24, 2018 3:48 pm

Re: Fingerprint option desappeared

Wed Apr 25, 2018 12:56 pm

I´ve updated Android yesterday and the fingerprint option is back.

Now, I try to register my fingerprint but the mobile doesn´t read (any) fingerprints.
 
felipefogli
Topic Author
Posts: 5
Joined: Tue Apr 24, 2018 3:48 pm

Re: Fingerprint option desappeared

Fri Apr 27, 2018 4:37 pm

I have reseted my phone..
I have updated the operational system..
The fingerprint option reappeared, but with didn´t recognize my fingerprint while trying to setup again,
And now the fingerprint option vanished again.

PLEASE FIX IT ONCE AND FOR ALL !
 
blackview_admin
Posts: 5323
Joined: Mon Aug 17, 2015 3:30 am
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Re: Fingerprint option desappeared

Tue May 01, 2018 10:57 am

Will send a fix request to the tech team! 
 
felipefogli
Topic Author
Posts: 5
Joined: Tue Apr 24, 2018 3:48 pm

Re: Fingerprint option desappeared

Sun May 06, 2018 3:12 am

Cmon guys.
What is going on ?
Not only the fingerprint option desappeared, now my phone has been reseted suddenly and I post all my data over again.
Please replace it for another onde or give my money back.
 
blackview_admin
Posts: 5323
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Re: Fingerprint option desappeared

Sun May 06, 2018 7:17 pm

felipefogli wrote:
Please replace  it for another onde or give my money back.

For that, you'll have to contact your seller.
 
felipefogli
Topic Author
Posts: 5
Joined: Tue Apr 24, 2018 3:48 pm

Re: Fingerprint option desappeared

Tue May 08, 2018 3:54 pm

The problem is in the phone, not with the seller.
 
blackview_admin
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Joined: Mon Aug 17, 2015 3:30 am
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Re: Fingerprint option desappeared

Wed May 09, 2018 10:18 am

felipefogli wrote:
The problem is in the phone, not with the seller.

But the seller is the only one that honouring warranty terms can give you your money back or another working device...
 
Sonoitaliano1
Posts: 5
Joined: Fri Jun 08, 2018 5:45 pm

Re: Fingerprint option desappeared

Fri Jun 08, 2018 5:54 pm

I have the dame problemi bit i don't know how to resolve it . The phone after upgrade don't read fingerprint . I tried to reset (with hard reset ) it twice but the problem does not change. Please help me I do not know how to fix it .

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