Blackview User Forum

 
Jps_spark
Topic Author
Posts: 3
Joined: Sun Mar 11, 2018 8:53 am

S8 restarts

Thu Apr 05, 2018 12:31 pm

I bought a S8 in the last month of January and since than I have some bad issues with the phone.

1- The phone without any reason restarts one or two times a day.
2- Most of the apps stop working and some times when this happen the phone restarts by itself.
3- I did a factory reset but the problem remains.
4- The version that I have in the phone is S8_Blackview_V1.0_20171102

I don’t know what to do about this. Right now the phone it’s very unstable.
Need some help.
Thank you
Spark
:geek:
 
blackview_admin
Posts: 5255
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: S8 restarts

Thu Apr 19, 2018 7:04 pm

Can anybody else confirm such issue? We will investigate that.
 
Yaneeex
Posts: 1
Joined: Sat Jan 20, 2018 5:52 am

Re: S8 restarts

Fri Apr 20, 2018 10:13 am

I have the same problem with my blackview s8 after the firmware its now blacked out
 
blackview_admin
Posts: 5255
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: S8 restarts

Fri Apr 20, 2018 6:18 pm

Let's see what our tech team will say about that. I'll be back soon!
 
Ric-View
Posts: 1
Joined: Mon Apr 23, 2018 5:21 pm

Re: S8 restarts

Thu Apr 26, 2018 7:16 am

Me also :|
 
wiseword
Posts: 1
Joined: Wed May 02, 2018 6:10 am

Re: S8 restarts

Wed May 09, 2018 9:44 pm

I bought this great device blackview s8 about 3weeks ago it started restarting on it's own initially I thought it was normal thing. After about a week it continued with the restarting. So on Sunday 06/05/2018 the phone went dead no power no no recharging completely dead till now 09/05/2018. Please admin what is the way out??? Right now I don't have any phone now.
 
Jps_spark
Topic Author
Posts: 3
Joined: Sun Mar 11, 2018 8:53 am

Re: S8 restarts

Sat May 12, 2018 5:39 pm

I´m sending you some screenshots of the failures on my S8. It happens several times and I have to restart the phone. Has I told you,in other times the S8 blocks and restarts by it self.
Hope that your help come soon.
Regards
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Spark
:geek:
 
Jps_spark
Topic Author
Posts: 3
Joined: Sun Mar 11, 2018 8:53 am

Re: S8 restarts

Fri May 25, 2018 9:35 am

Hello Blackview_admin, any clue about this issue?
I have a brand new cell phone and its impossible to use it.
Tank you.
Regards
Spark
:geek:
 
blackview_admin
Posts: 5255
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: S8 restarts

Sun May 27, 2018 3:25 am

Jps_spark wrote:
Hello Blackview_admin, any clue about this issue?
I have a brand new cell phone and its impossible to use it.
Tank you.
Regards

We are working on it, but we need some time.
in the mean time a factory reset may help.
 
lappone
Posts: 8
Joined: Wed Jun 06, 2018 9:18 pm

Re: S8 restarts

Wed Jun 06, 2018 9:22 pm

Hi,

same problem here. The phone keeps rebooting and the apps crash...

I did a factory reset and even a firmware flash but still the same issue. the phone is 2weeks old -.-

Any fix out yet?

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