Blackview User Forum

 
Ucooki8
Topic Author
Posts: 1
Joined: Sun Jun 10, 2018 1:14 pm

Charging problems.

Sun Jun 10, 2018 1:25 pm

I have had my A7 for around 4 months now and there have been no issues apart from now. The issue is that it is charging very slow and sometimes gets stuck at 20% and if I'm lucky at 30%. I have the same battery that is suppllied and still use the Blackview cable and adapter in a UK wall outlet. The charger seems to only work in certain positions and I am not sure why since I rarely take the phone outside and when it is charging I do not forcefulle put the cable in the port.I was wondering if I am able to get a replacment A7 for free to swap for the one I have since I have no money to replace the phone or to get it repaired. I really enjoy this phone and its a shame I can't use it because its always out of battery.

Thank you. :)
 
blackview_admin
Posts: 4813
Joined: Mon Aug 17, 2015 3:30 am
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Re: Charging problems.

Mon Jun 11, 2018 3:38 pm

Can you please test another charger and cable? I need to rule out if it's a problem regarding the cable or the phone usb port.

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