Unable to update to latest version .

Onimeno
Posts: 1
Joined: Thu Jan 11, 2018 3:49 pm

Unable to update to latest version .

Postby Onimeno » Thu Jan 11, 2018 4:02 pm

Hello ,

i have the same problems with other users with the phone such as restarts and low battery duration . it barely makes the day with normal use .
I have followed the steps of the pdf for update via pc , download everthing , process completed with the latest rom , which is the 20171219_s21v57c2k_jk_tee.zip file .
However when the phone starts after the update seems to have completed , every step was done according to the instructions , the version shown is still the one that came with the phone .
a few days ago i received an OTA update that said it solved the battery and restart problem and it was then i decided to do a clean update to the phone , factory reset and all to make sure the phone will at last work properly .
But unfortunatelly after all that the phone still has version : bv8000pro-blackview-v0.1_20170803_20171227-1550 and it does not receive the rest of the OTA updates so that at least i can get the last update with the fixes ....

Can you please advice what could this mean ?
Regards
Stavros

blackview_admin
Posts: 3789
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: Unable to update to latest version .

Postby blackview_admin » Thu Jan 11, 2018 5:21 pm

Very very weird problem, definitely.
Can you flash your device to the 20171219 version again? Maybe from another PC?
Remember also to perform a factory reset after the update.

michele.mignini
Posts: 4
Joined: Mon Aug 14, 2017 10:55 am

Re: Unable to update to latest version .

Postby michele.mignini » Fri Jan 12, 2018 8:13 am

Onimeno wrote:...But unfortunatelly after all that the phone still has version : bv8000pro-blackview-v0.1_20170803_20171227-1550 and it does not receive the rest of the OTA updates so that at least i can get the last update with the fixes ..


But that one IS the latest version! It is from December 2017. The January OTA updates have not been pushed to everyone yet.


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