Blackview User Forum

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burg3r
Posts: 44
Joined: Tue Jul 11, 2017 5:19 am
Location: Germany/Dresden

Re: [TRACKED, WORKAROUND FOUND] Pin Code Changed By Itself

Sun Dec 23, 2018 10:02 pm

Since 9 months u know the Problem. Today my pin changed the 6th time..... Do something. Quick.
 
blackview_admin
Posts: 6455
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: [TRACKED, WORKAROUND FOUND] Pin Code Changed By Itself

Mon Dec 24, 2018 3:01 pm

burg3r wrote:
Since 9 months u know the Problem. Today my pin changed the 6th time..... Do something. Quick.

Tech team is aware, a fix will come.
In the mean time please use the smartlock option (so that you can unlock your phone with another bluetooth device) or use the pattern unlock feature.
 
User avatar
burg3r
Posts: 44
Joined: Tue Jul 11, 2017 5:19 am
Location: Germany/Dresden

Re: [TRACKED, WORKAROUND FOUND] Pin Code Changed By Itself

Tue Dec 25, 2018 9:26 pm

blackview_admin wrote:
Tech team is aware, a fix will come.
In the mean time please use the smartlock option (so that you can unlock your phone with another bluetooth device) or use the pattern unlock feature.


Pattern unlock AND Bluetooth unlock don't work. That's the biggest security fault I know from my devices.
The device is unusable. Only a hardcore factory reset get your Buggy device back to work.

Fix some Bugs soon or the shitstorm will come from your costumers.
 
User avatar
burg3r
Posts: 44
Joined: Tue Jul 11, 2017 5:19 am
Location: Germany/Dresden

Re: [TRACKED, WORKAROUND FOUND] Pin Code Changed By Itself

Tue Dec 25, 2018 9:31 pm

blackview_admin wrote:
Tech team is aware, a fix will come.
In the mean time please use the smartlock option (so that you can unlock your phone with another bluetooth device) or use the pattern unlock feature.


And (in Pulp Fiction, Samuel Jackson style) Tell me one more time from your Tech Team....

Since 1 year you are talking about fixing Bugs. Since them your Company have 8 other Devices launched.
Get this source Code to the community when u dont want the device anymore or get your homework done.

SOON
 
rodrigoduarte
Posts: 6
Joined: Mon Jul 01, 2019 2:48 pm

Re: [TRACKED, WORKAROUND FOUND] Pin Code Changed By Itself

Wed Jul 03, 2019 3:38 pm

Dear Sir:
The meaning of BV 8000Pro is "BV8000 Problem", don't you agree?
I'm without phone 5 days ago, and I've noticed one thing:
- The administrator is not solving the present problem but gets hypothetical solutions from the others. This is not correct. I purchased this phone and I deserve a solution.
Reading the previous posts, I've tried all options, and none works. I must recover my information stored. Please help me provinding an app with the remote PIN change feature, or an app for a remote info backup.
If I do not have a viable solution, I have no choice but to throw this phone to the trash and report this serious failure in social networks.
Regards.
 
blackview_admin
Posts: 6455
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: [TRACKED, WORKAROUND FOUND] Pin Code Changed By Itself

Thu Jul 04, 2019 10:04 am

Hi there, the problem has been tracked long time ago, but the tech team didn't solve anything, actually.

If you tried all the workarounds posted in this thread but no one works, unfortunately there's nothing more to do except connecting the phone to your pc, download every file you can, perform a factory reset (=total wipe) from the recovery menu ( viewtopic.php?f=192&t=334922 ) and then restore the latest Google backup of your phone.
 
rodrigoduarte
Posts: 6
Joined: Mon Jul 01, 2019 2:48 pm

[TRACKED, WORKAROUND FOUND] Pin Code Changed By Itself

Thu Jul 04, 2019 10:50 am

Dear Sir:

Your tech team should solve this problem now for the existing phones, and not also for the future models. I paid for a phone that supposedly works. This is clear enough.

About connecting my phone to a PC, this also doesn't work. My main worry is this. I don't see a way to copy my photos and vídeos because my PC only recognizes the phone, but it doesn't allow to select the stored files. The windows explorer don't show any file. Please see following image:

https://www.dropbox.com/s/6sloyd1t02jbzhp/2019-07-04_BV8000Pro-Explorer.jpg?dl=0

So please share this problem with your tech team and provide me a way to backup my files to a cloud or hard disk.

Regards.
 
rodrigoduarte
Posts: 6
Joined: Mon Jul 01, 2019 2:48 pm

[TRACKED, WORKAROUND FOUND] Pin Code Changed By Itself - RE

Thu Jul 04, 2019 10:58 am

Dear Sir:

Just a detail about my last minute email: 
- With my phone series number, I wonder if it's possible to remotely access to my phone and provide a backup copy of my files to a cloud.

Regards.
 
blackview_admin
Posts: 6455
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: [TRACKED, WORKAROUND FOUND] Pin Code Changed By Itself

Thu Jul 04, 2019 12:10 pm

With your phone connected to PC, slide down the notification bar of the phone, then select the option to use the USB connection to transfer files (it may be set to be in charge mode only).

To check if Google automatically backed up your photos, just log into your Google drive from the web.
 
rodrigoduarte
Posts: 6
Joined: Mon Jul 01, 2019 2:48 pm

[TRACKED, WORKAROUND FOUND] Pin Code Changed By Itself - RE

Thu Jul 04, 2019 1:16 pm

Dear Sir:

Ok, for "slide down the notification bar of the phone". The problem is to "select the option to use the USB connection to transfer files", because it needs the PIN code to enable this option, and as you know the PIN code has changed.

Please provide me another way for this solution that you inform, or please provide a remote access using my phone series number, or another way to resolve this situation. I must recover all my photos and vídeos.

Regards.
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