Blackview User Forum

 
manelli
Topic Author
Posts: 1
Joined: Thu Jan 25, 2018 9:46 pm

[SOLVED] After todays UPdate my bv8000Pro is dead

Thu Jan 25, 2018 9:51 pm

Hello,
after receiving my new blackview bv8000 pro on monday made 2 oficial updates (from blackview updater) and after todays update of 67MB my new phone is dead.
Dead i mean doesn't start, doesn't charge, doesn't do anything.

can anybody help me?

thank you in advance
 
blackview_admin
Posts: 4806
Joined: Mon Aug 17, 2015 3:30 am
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Re: After todays UPdate my bv8000Pro is dead

Thu Jan 25, 2018 10:22 pm

Hi there!

Let's see if we can resuscitate it!

Put your device under charging (use the original charger and usb cable) and wait 10 minutes.
Then, following this simple tutorial, boot it in recovery mode and restore it to factory settings:
viewtopic.php?f=192&t=334922

Report back if it solves your issues ;)

PS. Can you post the version of the latest update you did?
 
angelo gutierrez
Posts: 1
Joined: Thu Feb 15, 2018 6:23 pm

Re: [SOLVED] After todays UPdate my bv8000Pro is dead

Sun Feb 18, 2018 1:14 pm

my phone is the same as I could enter wipedata / factoryreset then I give reboot system now and the phone goes to the blackview logo but nothing happens.
the version BVPRO7.0 / NRD90M / 1515121260
 
blackview_admin
Posts: 4806
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Re: [SOLVED] After todays UPdate my bv8000Pro is dead

Sun Feb 18, 2018 4:00 pm

angelo gutierrez wrote:
my phone is the same as I could enter wipedata / factoryreset then I give reboot system now and the phone goes to the blackview logo but nothing happens.
the version BVPRO7.0 / NRD90M / 1515121260


Did you actually perform a factory reset? You have to confirm it by pressing power button.
 
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khaqanson
Posts: 69
Joined: Sun Jan 14, 2018 10:35 am
Location: Abu Dhabi
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Re: [SOLVED] After todays UPdate my bv8000Pro is dead

Tue Feb 20, 2018 3:53 am

angelo gutierrez wrote:
my phone is the same as I could enter wipedata / factoryreset then I give reboot system now and the phone goes to the blackview logo but nothing happens.
the version BVPRO7.0 / NRD90M / 1515121260


The Best option is :
Download the latest firmware and flash it using a pc.
FOR Flashing you can refer to "Rom downloads" section and for Flashing you can check "Flashing Tutorial".
 
Doobidoo
Posts: 5
Joined: Fri Feb 16, 2018 7:34 pm

Re: [SOLVED] After todays UPdate my bv8000Pro is dead

Tue Feb 20, 2018 7:35 pm

My phone Is alo dead. Totaly bricked after uppdate!
It doesn't respond to any command. Not even Power and volyme +!
Nothing!!!
Can't find the phone by the computer and USB. Nore by mouse!

Its only tre month old.
Boyght by DESOON Technology Co.
Not responding to messages

What to to?

:x
 
blackview_admin
Posts: 4806
Joined: Mon Aug 17, 2015 3:30 am
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Re: [SOLVED] After todays UPdate my bv8000Pro is dead

Thu Feb 22, 2018 9:16 am

Guys, what was the update version number?
 
Doobidoo
Posts: 5
Joined: Fri Feb 16, 2018 7:34 pm

Re: [SOLVED] After todays UPdate my bv8000Pro is dead

Thu Feb 22, 2018 2:14 pm

Sorry!
I don't know.
I uppdated in Februari!

I cant tell because the phone is dead!

/DO :evil:
 
blackview_admin
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Re: [SOLVED] After todays UPdate my bv8000Pro is dead

Thu Feb 22, 2018 5:22 pm

Doobidoo wrote:
Sorry!
I don't know.
I uppdated in Februari!

I cant tell because the phone is dead!

/DO :evil:


Can you try to flash it to the latest version using your PC?
 
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khaqanson
Posts: 69
Joined: Sun Jan 14, 2018 10:35 am
Location: Abu Dhabi
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Re: [SOLVED] After todays UPdate my bv8000Pro is dead

Thu Feb 22, 2018 6:16 pm

Doobidoo wrote:
My phone Is alo dead. Totaly bricked after uppdate!
It doesn't respond to any command. Not even Power and volyme +!
Nothing!!!
Can't find the phone by the computer and USB. Nore by mouse!

Its only tre month old.
Boyght by DESOON Technology Co.
Not responding to messages

What to to?

:x


If you are pressing power and volume + button together , it wont work. Just keep volume + button pressed and connect it with your pc having vcom drivers already installed and then flash a specified blackview bv8000 pro latest rom using flash tool. Also
if you connect your phone with a pc and it gives a device connected sound then there is nothing to worry about and if it gives no sound.....its hard bricked (then I can only feel sorry for you)

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