Blackview User Forum

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Joined: Wed Jan 17, 2018 7:22 pm

[SOLVED] Cellphone USB cable Melted

Wed Jan 17, 2018 7:35 pm

Hello Blackview,
I'm a owner of a BV7000 Pro cellphone and i'm facing issues with my phone.
Two days ago, I left my phone charging with your original charger and original cable and the USB MELTED !
The connector that goes on the phone melted and damaged my device, the cable is useless now and no other type C USB cable is compatible with your phone since the connector is deeper than the usual cables.
How can you help me ? I bought this phone 4 months ago.
See in attachments the Image evidence (sorry for the bad quality, I had to use my backup phone(moto g 1st generation))
IMG-20180117-WA0001.jpg (56.15 KiB) Viewed 281 times
IMG-20180117-WA0002.jpg (50.58 KiB) Viewed 281 times
Posts: 5562
Joined: Mon Aug 17, 2015 3:30 am

Re: Cellphone USB cable Melted

Wed Jan 17, 2018 8:15 pm

This forum section is about the BV8000, but i'll help you anyway.

Was the USB-C port WET when did you charge your phone?

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