[TRACKED] BV8000pro camera became very noisy and poor after 20171227 update

blackview_admin
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Re: [TRACKED] BV8000pro camera became very noisy and poor after 20171227 update

Postby blackview_admin » Thu Jan 25, 2018 10:03 pm

shakta wrote:
blackview_admin wrote:Hi there!

1) For the camera problem, if you can't fix it by using the Opencamera App instead of the stock app, i reccomend to reflash your device to the 20171114 or 20171219 version, as the 20171227 carried some camera problems.

2) For the reboot issue, refer to this thread:
viewtopic.php?f=191&t=326767
Read it carefully.


Hi!

Thanks for your response.

1) Opencamera doesn't help. Ok, I've tried both 1114 and 1219 with no effect. Even made factory reset through the factory mode.
So, now I don't have working camera, even can't read QR code.
F - frustration.

Any ideas?

2) For the reboot issue I didn't find any solution in the mentioned thread. Hope after reflashing this problem will be gone.

Thanks.


If you can't solve your camera issue by flashing to a factory resetted 20171114 firmware version + using Opencamera app, there's nothing more i can do to help you at the moment. Your problem is definitely not reproducible, and i'm starting to think that it may be caused by a faulty camera focus module instead of a software bug.
I suggest you to wait for the new upcoming firmware to be flashed or to directly contact your seller for a replacement under warranty.

Consider also that we need to stop going off-topic, as this topic refers to a camera bug wich was carried by the 20171227 update (not your case).
If you need further help, feel free to open a new thread.

shakta
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Re: [TRACKED] BV8000pro camera became very noisy and poor after 20171227 update

Postby shakta » Fri Jan 26, 2018 7:37 am

Sorry if going offtopic, my camera was "noisy and poor" and "after 20171227" :)
Possible that it's camera module failure as it happened out of blue.
Will wait for the new firmware.
Anyway, appreciate for trying to help.

blackview_admin
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Re: [TRACKED] BV8000pro camera became very noisy and poor after 20171227 update

Postby blackview_admin » Fri Jan 26, 2018 9:53 am

shakta wrote:Sorry if going offtopic, my camera was "noisy and poor" and "after 20171227" :)
Possible that it's camera module failure as it happened out of blue.
Will wait for the new firmware.
Anyway, appreciate for trying to help.


;)

Aeron
Posts: 83
Joined: Tue Jul 04, 2017 7:47 am

Re: [TRACKED] BV8000pro camera became very noisy and poor after 20171227 update

Postby Aeron » Fri Jan 26, 2018 2:25 pm

blackview_admin wrote:If you can't solve your camera issue by flashing to a factory resetted 20171114 firmware version + using Opencamera app, there's nothing more i can do to help you at the moment. Your problem is definitely not reproducible, and i'm starting to think that it may be caused by a faulty camera focus module instead of a software bug.



In such a case, is there any way to have a spare camera ?
I'm starting to think mine is faulty.

blackview_admin
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Re: [TRACKED] BV8000pro camera became very noisy and poor after 20171227 update

Postby blackview_admin » Fri Jan 26, 2018 3:27 pm

Aeron wrote:
blackview_admin wrote:If you can't solve your camera issue by flashing to a factory resetted 20171114 firmware version + using Opencamera app, there's nothing more i can do to help you at the moment. Your problem is definitely not reproducible, and i'm starting to think that it may be caused by a faulty camera focus module instead of a software bug.



In such a case, is there any way to have a spare camera ?
I'm starting to think mine is faulty.


Sure, just find it on Aliexpress:
https://www.aliexpress.com/item/New-Ori ... autifyAB=3

But remember that replacing it by yourself may void the device warranty.

blackview_admin
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Re: [TRACKED] BV8000pro camera became very noisy and poor after 20171227 update

Postby blackview_admin » Tue Jan 30, 2018 11:05 am

Hi guys!

Flash files for the 20180124 update have been released.
viewtopic.php?f=192&t=213272&p=398849#p398849

Can you flash your device to this version, perform a factory reset after that, and report back if the issue has been solved?

Aeron
Posts: 83
Joined: Tue Jul 04, 2017 7:47 am

Re: [TRACKED] BV8000pro camera became very noisy and poor after 20171227 update

Postby Aeron » Tue Jan 30, 2018 3:26 pm

I'll do that ASAP.

IfeBV
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Re: [TRACKED] BV8000pro camera became very noisy and poor after 20171227 update

Postby IfeBV » Sun Feb 04, 2018 10:05 pm

Hello Admin, I have received the 20180124 updates (72mb) via OTA, Wil I get the same result of I update or I must use the flash file (1.7gb)?

I'm trying to resolve the noisy camera though.

blackview_admin wrote:Hi guys!

Flash files for the 20180124 update have been released.
viewtopic.php?f=192&t=213272&p=398849#p398849

Can you flash your device to this version, perform a factory reset after that, and report back if the issue has been solved?

blackview_admin
Posts: 4012
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: [TRACKED] BV8000pro camera became very noisy and poor after 20171227 update

Postby blackview_admin » Sun Feb 04, 2018 10:20 pm

IfeBV wrote:Hello Admin, I have received the 20180124 updates (72mb) via OTA, Wil I get the same result of I update or I must use the flash file (1.7gb)?

I'm trying to resolve the noisy camera though.

blackview_admin wrote:Hi guys!

Flash files for the 20180124 update have been released.
viewtopic.php?f=192&t=213272&p=398849#p398849

Can you flash your device to this version, perform a factory reset after that, and report back if the issue has been solved?


I suggest to flash instead of updating your device via OTA. Remember also to perform a factory reset after the update.

shakta
Posts: 7
Joined: Wed Jan 24, 2018 11:28 am

Re: [TRACKED] BV8000pro camera became very noisy and poor after 20171227 update

Postby shakta » Tue Feb 13, 2018 3:02 pm

blackview_admin wrote:Hi guys!

Flash files for the 20180124 update have been released.
viewtopic.php?f=192&t=213272&p=398849#p398849

Can you flash your device to this version, perform a factory reset after that, and report back if the issue has been solved?


Hi!

I've flashed to 20180124, camera shoots a bit clearer with an odd effect of focusing on the right side of the picture, the rest is blurred.


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