Since last October I'm the happy owner of a BV8000 Pro smartphone.
But, for several days, I lost my access to mobile data.
I still can make and receive calls. I still can send and receive SMS. I still can surf on internet when wifi is running and I'm connected. But I can't when I'm on mobile data. 4G, 3G... makes no difference.
On the upper message bar, the 4G (with small 4G) icon is displayed, which makes me believe the phone is well connected to the network.
Of course, I tried the most obvious switches in the settings (cellular data, data roaming...) I switched to airplane mode and back. I switched off the phone (all night)
I called my provider and they confirmed that they see my phone connectingto the network. They also confirmed that my abonment is OK and I do not have reached my monthly volume.
Together, we have checked the APN settings in my phone, and they are correct.
I plugged my SIM card in the 2nd slot of my BV8000, and it doesn't work any better.
I plugged my SIM card in another smartphone and there it works perfectly fine. On that other smartphone, I can access mobile data. That confirms that there is no problem with the SIM card and with my abonment. The issue is with the smartphone.
The only thing I did, was to remove the Airwatch app. But that shouldn't have had an impact on my ability to log on and work with mobile data. It was certainly not the first time thatI removed apps from the phone.
I search the forums on the web, found that others have met similar issue. (e.g. https://community.giffgaff.com/t5/Help- ... p/20616854) But all the tips they give were already tried without success.
What can I do? Do you have any clue? I believe it is a software issue, probably some cryptic low-level system settings. Can you help me? Is there an app on Google Play that would enable me to find the exact issue, and to access to the system?