Blackview User Forum

 
chtiot
Posts: 46
Joined: Tue Aug 16, 2016 7:08 pm

Re: [TRACKED] after update 20180105-1104 battery doesn't charge

Sat May 05, 2018 8:17 pm

zyberpunk wrote:
same problem here did 05-03-2018 OTA update v01_20170803_20180228-1557  ..
what i find out:
original charger no problem at all on or off!
alliexpress charger and cable looks identical? as the one out the box with phone itself. does not charge any more? except if the phone is off
another charger eq samsung s3 and iphone and a view other brands dont work any more .only if the phone is off they will charge??
orginal cabel with another brand charger or the alliexpres no result.same story only if the phone is off they will charge??
orginal charger with alliexpress cable it charge fine 
after all i did a factory reset no result ?
ans strange the alliexpres charger?? and all the other brands chargers where 5volt so this is also weird with the alliexpress charger what is going on with this charger?? besides the update problem

same problem too : it has charged one time but now that doesnt work anymore.
even wijt original cable and charger
before updating it worked fine with original cable and with replacement cable branded Blackview and with non original cable and charger
i think ther is the same big problem with the update and it befins to be really unpleasant...
 
Discoragno
Posts: 8
Joined: Thu Aug 24, 2017 11:21 am

Re: [TRACKED] after update 20180105-1104 battery doesn't charge

Sat May 05, 2018 11:04 pm

Hello!
I disassembly the BV8000 pro and i charge the battery with the alligator connected to the original BV charger:
I try this http://bbs.blackview.hk/viewtopic.php?f=192&t=334922 but [TUTORIAL] How to boot in Recovery Mode (and perform a factory reset) doesn't work.

I've re-assembled the phone with care, and when i connect the battery cable inside the chassis of the phone, the 3 led light "menu" Home" " BACK" are still always running, the VOL- button doesn't work....And I'stuck iun factory mode.
Any solution Admin?
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mbrobich1966
Posts: 14
Joined: Sat Aug 19, 2017 12:33 pm

Re: [TRACKED] after update 20180105-1104 battery doesn't charge

Sun May 06, 2018 1:09 pm

So is this the only way to fix this phone ?  Charge battery internally, then try to downgrade flash firmware manually ???????????????????????

Christ I hope Blackview releases a FIX soon !!!!!!!  This is ridiculous, 3 months to wait for a fix ???????????????
 
blackview_admin
Posts: 5115
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Re: [TRACKED] after update 20180105-1104 battery doesn't charge

Sun May 06, 2018 1:41 pm

Discoragno i can't know what you did while opening it, but your issues are very strange.
What about launching a factory reset from the factory mode?
 
blackview_admin
Posts: 5115
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Re: [TRACKED] after update 20180105-1104 battery doesn't charge

Sun May 06, 2018 1:42 pm

mbrobich1966 wrote:
So is this the only way to fix this phone ?  Charge battery internally, then try to downgrade flash firmware manually ???????????????????????

Christ I hope Blackview releases a FIX soon !!!!!!!  This is ridiculous, 3 months to wait for a fix ???????????????

You can always contact your seller to have your device replaced under warranty ;)
 
mbrobich1966
Posts: 14
Joined: Sat Aug 19, 2017 12:33 pm

Re: [TRACKED] after update 20180105-1104 battery doesn't charge

Sun May 06, 2018 6:23 pm

That is not a valid response. There is nothing wrong with the phone except Blackview's own software that broke the phone.
 
Discoragno
Posts: 8
Joined: Thu Aug 24, 2017 11:21 am

Re: [TRACKED] after update 20180105-1104 battery doesn't charge

Sun May 06, 2018 6:56 pm

blackview_admin wrote:
Discoragno i can't know what you did while opening it, but your issues are very strange.
What about launching a factory reset from the factory mode?

HI Admin,
I only open the phone with many care...I see the video filmed to Russian Guy..
Charghe the battery->re- assembly. When put the battery cable on the mainboard the 3 led light turn on.
Pack the phone (reassembly) and power button. The rest is factory mode and the 3 led lights on..that's all. Is really strange...I'm waiting the charghe board...when arrived i try to change it....but this update is a very bad things...I've contacted the seller on amazon... but non response...
 
blackview_admin
Posts: 5115
Joined: Mon Aug 17, 2015 3:30 am
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Re: [TRACKED] after update 20180105-1104 battery doesn't charge

Sun May 06, 2018 7:11 pm

mbrobich1966 wrote:
That is not a valid response. There is nothing wrong with the phone except Blackview's own software that broke the phone.

if you don't completely drain your battery in the mean time, you can perform a firmware downgrade and get back to a perfectly working device. Or you can wait for the next OTA update, wich has no ETA at the moment.
But if your battery is completely drained, you can't do anything else except charging your battery as discoragno did (and then perform a firmware downgrade) or contacting your seller to have your device replaced under warranty.
Is this response vaild enought? ;)
 
blackview_admin
Posts: 5115
Joined: Mon Aug 17, 2015 3:30 am
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Re: [TRACKED] after update 20180105-1104 battery doesn't charge

Sun May 06, 2018 7:13 pm

Discoragno wrote:
blackview_admin wrote:
Discoragno i can't know what you did while opening it, but your issues are very strange.
What about launching a factory reset from the factory mode?

HI Admin,
I only open the phone with many care...I see the video filmed to Russian Guy..
Charghe the battery->re- assembly. When put the battery cable on the mainboard the 3 led light turn on.
Pack the phone (reassembly) and power button. The rest is factory mode and the 3 led lights on..that's all. Is really strange...I'm waiting the charghe board...when arrived i try to change it....but this update is a very bad things...I've contacted the seller on amazon... but non response...

A new charging board may help, but i can't tell it for now. Seller on Amazon will answer, don't worry. Otherwise, contact Amazon and they will sort out this issue for you.
 
mbrobich1966
Posts: 14
Joined: Sat Aug 19, 2017 12:33 pm

Re: [TRACKED] after update 20180105-1104 battery doesn't charge

Sun May 06, 2018 7:49 pm

blackview_admin wrote:
mbrobich1966 wrote:
That is not a valid response. There is nothing wrong with the phone except Blackview's own software that broke the phone.

if you don't completely drain your battery in the mean time, you can perform a firmware downgrade and get back to a perfectly working device. Or you can wait for the next OTA update, wich has no ETA at the moment.
But if your battery is completely drained, you can't do anything else except charging your battery as discoragno did (and then perform a firmware downgrade) or contacting your seller to have your device replaced under warranty.
Is this response vaild enought? ;)

Can you do this from within the phone or it has to be done manually following the tutorial ??

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