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blackview_admin
Posts: 4659
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: [TRACKED] after update 20180105-1104 battery doesn't charge

Tue Feb 27, 2018 4:35 pm

chris33510 wrote:
Hi,

My phone is 0% battery since two weeks.
I thinked that it was dead, but after reading yiour posts, it seems that was a technical problem.

I don't want to open my phone, i don't know how to do all this difficult proceeds...

Is there a technical center to call from france ?

Thanks.


Unfortunately not.
In your case, the easiest way will be contacting your seller for a replacement under warranty.
 
okky
Posts: 8
Joined: Wed Feb 21, 2018 9:32 am

Re: [TRACKED] after update 20180105-1104 battery doesn't charge

Thu Mar 01, 2018 2:36 pm

This is my video https://youtu.be/Uljwu1vz9yc
I think its the battery temp sensor not on this movie but befor that it was giving temp 1 degree wat was not right and then it wont charge. I put it on a heater until 20 degrees than it charges.

But you can see in the program it can not messure mah. so i think its that sensor to. Because other people use the same program with the bv8000 pro and for them it mesure the mah.
 
blackview_admin
Posts: 4659
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: [TRACKED] after update 20180105-1104 battery doesn't charge

Thu Mar 01, 2018 5:58 pm

okky wrote:
This is my video https://youtu.be/Uljwu1vz9yc
I think its the battery temp sensor not on this movie but befor that it was giving temp 1 degree wat was not right and then it wont charge. I put it on a heater until 20 degrees than it charges.

But you can see in the program it can not messure mah. so i think its that sensor to. Because other people use the same program with the bv8000 pro and for them it mesure the mah.


Thanks for the video.
Your issue looks like an hardware fault, considering that happened 3 days after the OTA update and the fact that it survived also to a factory reset.
I reccomend you to contact your seller for a refund and then buy it again from another one. Current seller definitely got a bad batch!
 
okky
Posts: 8
Joined: Wed Feb 21, 2018 9:32 am

Re: [TRACKED] after update 20180105-1104 battery doesn't charge

Sat Mar 03, 2018 11:31 am

blackview_admin wrote:
okky wrote:
This is my video https://youtu.be/Uljwu1vz9yc
I think its the battery temp sensor not on this movie but befor that it was giving temp 1 degree wat was not right and then it wont charge. I put it on a heater until 20 degrees than it charges.

But you can see in the program it can not messure mah. so i think its that sensor to. Because other people use the same program with the bv8000 pro and for them it mesure the mah.


Thanks for the video.
Your issue looks like an hardware fault, considering that happened 3 days after the OTA update and the fact that it survived also to a factory reset.
I reccomend you to contact your seller for a refund and then buy it again from another one. Current seller definitely got a bad batch!


Seller wont refund, can you find out where is the battery temp sensor located? Is it on the accu?
 
blackview_admin
Posts: 4659
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: [TRACKED] after update 20180105-1104 battery doesn't charge

Sat Mar 03, 2018 11:50 pm

okky wrote:
blackview_admin wrote:
okky wrote:
This is my video https://youtu.be/Uljwu1vz9yc
I think its the battery temp sensor not on this movie but befor that it was giving temp 1 degree wat was not right and then it wont charge. I put it on a heater until 20 degrees than it charges.

But you can see in the program it can not messure mah. so i think its that sensor to. Because other people use the same program with the bv8000 pro and for them it mesure the mah.


Thanks for the video.
Your issue looks like an hardware fault, considering that happened 3 days after the OTA update and the fact that it survived also to a factory reset.
I reccomend you to contact your seller for a refund and then buy it again from another one. Current seller definitely got a bad batch!


Seller wont refund, can you find out where is the battery temp sensor located? Is it on the accu?


User Neville will be able to tell you this detail.
 
PabloCSS
Posts: 3
Joined: Tue Mar 06, 2018 2:08 pm

Re: [TRACKED] after update 20180105-1104 battery doesn't charge

Tue Mar 06, 2018 2:15 pm

I have this problem too but if i turn off the devices ann conect to the charger it works and whitout disconect the charger turns on the device it still charging.
Not a solution but i can use the phone.
 
viky
Posts: 6
Joined: Sat Aug 05, 2017 4:18 pm

Re: [TRACKED] after update 20180105-1104 battery doesn't charge

Tue Mar 06, 2018 10:24 pm

PabloCSS wrote:
I have this problem too but if i turn off the devices ann conect to the charger it works and whitout disconect the charger turns on the device it still charging.
Not a solution but i can use the phone.


I also had this problem for about a week.

It appeared suddenly without any reason, about month from last update. I discovered this turn off - plug - turn on method. I did factory reset - nothing changed. After week or so the issue disappeared without any reason.

As an engineer I believe there is something extremely wrong with this phone :/ .
 
blackview_admin
Posts: 4659
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: [TRACKED] after update 20180105-1104 battery doesn't charge

Wed Mar 07, 2018 11:30 am

viky wrote:
PabloCSS wrote:
I have this problem too but if i turn off the devices ann conect to the charger it works and whitout disconect the charger turns on the device it still charging.
Not a solution but i can use the phone.


I also had this problem for about a week.

It appeared suddenly without any reason, about month from last update. I discovered this turn off - plug - turn on method. I did factory reset - nothing changed. After week or so the issue disappeared without any reason.

As an engineer I believe there is something extremely wrong with this phone :/ .


Maybe the charging board is faulty.

Guys, i remember you that here we are talking about a sudden battery charge issue wich happened just after a firmware update.
Every other battery charge issue different from that should be talked about in another specific topic. ;)
 
PabloCSS
Posts: 3
Joined: Tue Mar 06, 2018 2:08 pm

Re: [TRACKED] after update 20180105-1104 battery doesn't charge

Wed Mar 07, 2018 9:05 pm

blackview_admin wrote:
viky wrote:
PabloCSS wrote:
I have this problem too but if i turn off the devices ann conect to the charger it works and whitout disconect the charger turns on the device it still charging.
Not a solution but i can use the phone.


I also had this problem for about a week.

It appeared suddenly without any reason, about month from last update. I discovered this turn off - plug - turn on method. I did factory reset - nothing changed. After week or so the issue disappeared without any reason.

As an engineer I believe there is something extremely wrong with this phone :/ .


Maybe the charging board is faulty.

Guys, i remember you that here we are talking about a sudden battery charge issue wich happened just after a firmware update.
Every other battery charge issue different from that should be talked about in another specific topic. ;)


This issue appears after the firmware update too.
 
Hetore
Posts: 3
Joined: Thu Sep 14, 2017 1:32 pm

Re: [TRACKED] after update 20180105-1104 battery doesn't charge

Fri Mar 16, 2018 1:57 am

I have the same problem , nocharge , battery 0% , the LED Red on but battery 0% , solution ?

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