Blackview User Forum

 
Larsn
Posts: 9
Joined: Thu Jan 11, 2018 7:58 am

Re: [TRACKED] after update 20180105-1104 battery doesn't charge

Mon Jan 15, 2018 5:41 pm

Larsn wrote:
blackview_admin wrote:
Larsn wrote:

OK My bad...sorry for that! Drivers were unfortunately not correct installed in my win7 PC. Now they are and i could flash the phone with ROM 20171227_s21v57c2k_jk_tee. Everything like a charm following the tutorial. EDIT: also performed a factory reset afterwards.

BUT afterwards there is still no charging and the phone is not recognised by PC when Power on and connected to PC.
Wireless update Shows current Version BV800Pro-Blackview-V0.1_20170803_20171227-1550.
It is recognised as a Mediatek Preloader device when connected in Power off mode.

I expected this flash to take care of the battery charging issue.

Any thoughts??


Yeah, definitely strange.
Can you try to flash your device to the 20171114 version + factory reset and report back?


Will try later tonite


Now tested. Flashed 20171114_s21v57c2k_jk_tee without problems. Followed by a factory reset. Still no battery charging and no recognition by Windows USB.
Serial is 95PVHEGAPZHAZD65 as reported by About phone/Status.
My working - nonaffected BV8000Pro has serial HMY5DM8DHYRKWC75.

Also there is - with this ROM - an OTA with minor bug fixes (123MB) available. Hav not downloaded that one.

Maybe some help...
 
blackview_admin
Posts: 5260
Joined: Mon Aug 17, 2015 3:30 am
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Re: [TRACKED] after update 20180105-1104 battery doesn't charge

Tue Jan 16, 2018 10:44 pm

Larsn wrote:
Now tested. Flashed 20171114_s21v57c2k_jk_tee without problems. Followed by a factory reset. Still no battery charging and no recognition by Windows USB.
Serial is 95PVHEGAPZHAZD65 as reported by About phone/Status.
My working - nonaffected BV8000Pro has serial HMY5DM8DHYRKWC75.

Also there is - with this ROM - an OTA with minor bug fixes (123MB) available. Hav not downloaded that one.

Maybe some help...


If flashing your device back to the november update can't solve the issue, it means that unfortunately something more happened to it.
I'm really sorry but, for your exact case, i would start to think about contacting your seller for a replacement under warranty.
 
Larsn
Posts: 9
Joined: Thu Jan 11, 2018 7:58 am

Re: [TRACKED] after update 20180105-1104 battery doesn't charge

Wed Jan 17, 2018 6:40 am

Ok. Will do. / Larsn
 
blackview_admin
Posts: 5260
Joined: Mon Aug 17, 2015 3:30 am
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Re: [TRACKED] after update 20180105-1104 battery doesn't charge

Wed Jan 17, 2018 11:34 am

Larsn wrote:
Ok. Will do. / Larsn


Very sorry about that, i know that it's annoying, but i can't see any other solution for your case :(
 
Sbielak
Posts: 14
Joined: Sun Jan 07, 2018 5:29 am

Re: [TRACKED] after update 20180105-1104 battery doesn't charge

Thu Jan 18, 2018 4:25 pm

Any news on the subject?
I really need my phone.
 
blackview_admin
Posts: 5260
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: [TRACKED] after update 20180105-1104 battery doesn't charge

Thu Jan 18, 2018 7:22 pm

Sbielak wrote:
Any news on the subject?
I really need my phone.


Not for the moment. I granted this issue the maximum priority, but the tech team has to fix it ;) ;)
 
camila
Posts: 2
Joined: Wed Jan 24, 2018 5:35 pm

Re: [TRACKED] after update 20180105-1104 battery doesn't charge

Wed Jan 24, 2018 5:49 pm

I have the same problem. Please a quick solution!! I have the cell phone off at 15% battery :(
 
Wahut
Posts: 11
Joined: Mon Oct 02, 2017 7:26 pm

Re: [TRACKED] after update 20180105-1104 battery doesn't charge

Thu Jan 25, 2018 6:37 pm

Wahut wrote:
blackview_admin wrote:
Wahut wrote:
Strange, I'm running the 20180105 update and having no issues with charging but the battery still drains quite quickly.


As stated in "battery drain-again" thread, this issue gets solved if you flash (from your PC!) your device to the 20171227 firmware.
Remember to perform a factory reset after that!

viewtopic.php?f=191&t=344524&start=20


Thanks, I will give it a try tomorrow :D


I decided to do a factory reset and I'm now getting double the battery life again :)
 
blackview_admin
Posts: 5260
Joined: Mon Aug 17, 2015 3:30 am
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Re: [TRACKED] after update 20180105-1104 battery doesn't charge

Tue Jan 30, 2018 11:05 am

Hi guys!

Flash files for the 20180124 update have been released.
viewtopic.php?f=192&t=213272&p=398849#p398849

Can you flash your device to this version, perform a factory reset after that, and report back if the issue has been solved?
 
Sbielak
Posts: 14
Joined: Sun Jan 07, 2018 5:29 am

Re: [TRACKED] after update 20180105-1104 battery doesn't charge

Tue Jan 30, 2018 1:16 pm

This update is not available via OTA?
I can not get through a computer ...

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