Blackview User Forum

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chtiot
Posts: 46
Joined: Tue Aug 16, 2016 7:08 pm

Re: after update 20180105-1104 battery doesn't charge

Thu Jan 11, 2018 9:01 pm

ghost82 wrote:
Then you have other problems, which can be:
- drivers not installed, but it's not like...
- defective usb cable, which you use also to charge
- hardware fault, maybe the usb-c port on the phone or something else

Can you try if you have it another usb cable and connect the phone with the adapter provided with the bv8000?The usb cable can have micro usb than use the provided adapter micro-usb to usb-c


i don't have the adaptator with me now but i tried with another original Blackview usb-c cable for bv8000 and it is the same.

if i connect the phone off, windows sounds like when we connect something but nothing appears on the peripherals, logically
if i connect the phone on, nothing happens

i can't believe usb-c port of the phone does not work, everything worked very well before this update and i am not alone to have this problem.

now, battery is 10%
 
ghost82
Posts: 70
Joined: Thu Sep 28, 2017 2:52 pm

Re: after update 20180105-1104 battery doesn't charge

Thu Jan 11, 2018 9:20 pm

Can somebody else confirm that apart the charging problem, the phone is not detected by pc?
 
chtiot
Posts: 46
Joined: Tue Aug 16, 2016 7:08 pm

Re: after update 20180105-1104 battery doesn't charge

Thu Jan 11, 2018 9:33 pm

i never have connected it to my computer before...
 
blackview_admin
Posts: 4945
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: after update 20180105-1104 battery doesn't charge

Thu Jan 11, 2018 10:03 pm

I'm adding this issue to the tracked list. Tech team will be informed soon!
In the mean time, don't waste your battery so you can flash your device back to the 20171219 firmware!
 
Sbielak
Posts: 14
Joined: Sun Jan 07, 2018 5:29 am

Re: after update 20180105-1104 battery doesn't charge

Fri Jan 12, 2018 2:14 am

After the last update my Blackview BV8000 PRO is not detected by the computer. Battery does not charge, only red LED lights up ...
Lanterna does not respond either.
 
chtiot
Posts: 46
Joined: Tue Aug 16, 2016 7:08 pm

Re: after update 20180105-1104 battery doesn't charge

Fri Jan 12, 2018 4:10 am

blackview_admin wrote:
I'm adding this issue to the tracked list. Tech team will be informed soon!
In the mean time, don't waste your battery so you can flash your device back to the 20171219 firmware!

my phone is powered off... 10% battery... waiting for a solution...
 
sticzu
Posts: 22
Joined: Mon Nov 06, 2017 2:17 pm

Re: [TRACKED] after update 20180105-1104 battery doesn't charge

Fri Jan 12, 2018 4:50 am

Maybe You have dirty charging socket?
I had this few times... A lot of material peaces was there
 
ryu_joko
Posts: 5
Joined: Wed Dec 07, 2016 6:59 am

Re: [TRACKED] after update 20180105-1104 battery doesn't charge

Fri Jan 12, 2018 4:53 am

i've been reading this topic for a while and tried the converter (Micro to C) given by BlackView 8000pro Box. and sadly it doesn't work, it doesnt charging at all. quite funny to think BlackView give costumer something that doesnt work.

...and yes, ive tried both converter : Micro to USB C (adapter), and USB Female Slot to USB C (Cable)

somehow i expect explanation from BV team...
 
meldoxures
Posts: 7
Joined: Wed Jan 10, 2018 10:39 pm

Re: [TRACKED] after update 20180105-1104 battery doesn't charge

Fri Jan 12, 2018 8:46 am

chtiot wrote:
blackview_admin wrote:
I'm adding this issue to the tracked list. Tech team will be informed soon!
In the mean time, don't waste your battery so you can flash your device back to the 20171219 firmware!

my phone is powered off... 10% battery... waiting for a solution...


Hello,
Sorry, but I have not understood very well. We must wait for a technician to give us a solution or return the software to the 20171217 version?
My smartphone has a battery charge of 14-15%.

After buying my mobile phone five months ago, I bought another one for my son, since it has seemed like an exceptional smartphone.
But today I do not think the same.
I hope you give us a solution. I have not communicated with my smartphone for five days, I had to reset everything, losing a lot of valuable information for me.
 
putera
Posts: 1
Joined: Fri Jan 12, 2018 4:46 am

Re: [TRACKED] after update 20180105-1104 battery doesn't charge

Fri Jan 12, 2018 8:55 am

hi, i also got the same issue, even though i'm using the original converter straight from bv8000 box. which is microUSB to USB C adapter and USB slot (female) to USB C cable converter.
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