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Chanie
Posts: 1
Joined: Fri Feb 02, 2018 2:59 am

Re: [TRACKED] after update 20180105-1104 battery doesn't charge

Mon Feb 05, 2018 2:57 pm

Until now no solution to why we cant charge our phones after the update??? My phone is totally trash and its drained. I enjoy using it for 2 days after buying and now i looks like having a toy that wont even work! Any solution pls.
 
blackview_admin
Posts: 5248
Joined: Mon Aug 17, 2015 3:30 am
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Re: [TRACKED] after update 20180105-1104 battery doesn't charge

Mon Feb 05, 2018 4:23 pm

Chanie wrote:
Until now no solution to why we cant charge our phones after the update??? My phone is totally trash and its drained. I enjoy using it for 2 days after buying and now i looks like having a toy that wont even work! Any solution pls.


The solution is updating it to the latest firmware version (20180124), available both via OTA update or flashing.

From the beginning of the problem i stated and reccommended many times to switch off the device to SAVE battery charge for a future update released to solve this terrible issue.
If you had saved your battery charge, you would have had enough charge to perform an OTA update.
But your device is now drained, so OTA update will not be possibile.

Here are the possibile solutions:

- Go to any repair phone center, tell them to open the phone and directly charge the battery with an external charger.
Once fully charged, you'll be able to switch your device on and perform an OTA update to the latest version.

- Try to flash the new firmware with a drained battery. Don't know if it will work, but you can try.

I suggest the first solution.
 
Sbielak
Posts: 14
Joined: Sun Jan 07, 2018 5:29 am

Re: [TRACKED] after update 20180105-1104 battery doesn't charge

Tue Feb 06, 2018 12:12 am

For me the OTA update is not available.
 
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khaqanson
Posts: 69
Joined: Sun Jan 14, 2018 10:35 am
Location: Abu Dhabi
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Re: [TRACKED] after update 20180105-1104 battery doesn't charge

Tue Feb 06, 2018 3:49 am

Sbielak wrote:
For me the OTA update is not available.

Download it :
https://mega.nz/#!kXR2zDDS!TDl0W83nC3OJ ... 5WipNRizB4

For installing downloaded Rom, read the thread

[TUTORIAL] Flashing your BV8000Pro to the latest firmware version

In download Roms section.
 
Ivan Bulacio
Posts: 1
Joined: Fri Feb 09, 2018 5:05 am

Re: [TRACKED] after update 20180105-1104 battery doesn't charge

Sun Feb 18, 2018 11:46 am

Hello, I'm in Argentina, my cell phone does not charge. Unfortunately, I'm left with 0%. But in * factory mode *, it stays on, this indicates to me that it is not the battery. Maybe the solution they give here works for me. By chance someone knows where I can take my cell phone, here in Argentina, to charge the battery?
Thank you.
 
blackview_admin
Posts: 5248
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: [TRACKED] after update 20180105-1104 battery doesn't charge

Sun Feb 18, 2018 3:55 pm

Ivan Bulacio wrote:
Hello, I'm in Argentina, my cell phone does not charge. Unfortunately, I'm left with 0%. But in * factory mode *, it stays on, this indicates to me that it is not the battery. Maybe the solution they give here works for me. By chance someone knows where I can take my cell phone, here in Argentina, to charge the battery?
Thank you.


You can make it charge by any phone repair center in your city ;)
 
okky
Posts: 9
Joined: Wed Feb 21, 2018 9:32 am

Re: [TRACKED] after update 20180105-1104 battery doesn't charge

Wed Feb 21, 2018 9:43 am

Is there already a solution for this problem?
Its my 3th bv8000 pro in 3 months. that has problems and there is no solution for it. (lost al data 3 times)
I have done the latest 20180124 update and done factory reset and it dont work.

Blackview admin if you are a good tech company than take a search for the problem on a customers phone.
So you can help others to tell them what the problem is.

And not safe your battery for a solution and let them wait months.

The (most rugged smartphone) with the most buggiest software.
I can drop it of a roof but if you do a ota software update it destroys it self.
 
okky
Posts: 9
Joined: Wed Feb 21, 2018 9:32 am

Re: [TRACKED] after update 20180105-1104 battery doesn't charge

Wed Feb 21, 2018 10:04 am

blackview_admin wrote:
Chanie wrote:
Until now no solution to why we cant charge our phones after the update??? My phone is totally trash and its drained. I enjoy using it for 2 days after buying and now i looks like having a toy that wont even work! Any solution pls.


The solution is updating it to the latest firmware version (20180124), available both via OTA update or flashing.

From the beginning of the problem i stated and reccommended many times to switch off the device to SAVE battery charge for a future update released to solve this terrible issue.
If you had saved your battery charge, you would have had enough charge to perform an OTA update.
But your device is now drained, so OTA update will not be possibile.

Here are the possibile solutions:

- Go to any repair phone center, tell them to open the phone and directly charge the battery with an external charger.
Once fully charged, you'll be able to switch your device on and perform an OTA update to the latest version.

- Try to flash the new firmware with a drained battery. Don't know if it will work, but you can try.

I suggest the first solution.


Dear Admin this is NOT the solution. I have tried this instal it from ota. That update was the problem. After that update it wont charge anymore.
Its my 3th bv8000 (most rugged smartphone) that dies from software bugs in 3 months.

Please come with a solution youre tech staf has tried and works. Or take a phone with that problem and search for the problem.

Gr
 
blackview_admin
Posts: 5248
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: [TRACKED] after update 20180105-1104 battery doesn't charge

Thu Feb 22, 2018 9:12 am

okky wrote:
blackview_admin wrote:
Chanie wrote:
Until now no solution to why we cant charge our phones after the update??? My phone is totally trash and its drained. I enjoy using it for 2 days after buying and now i looks like having a toy that wont even work! Any solution pls.


The solution is updating it to the latest firmware version (20180124), available both via OTA update or flashing.

From the beginning of the problem i stated and reccommended many times to switch off the device to SAVE battery charge for a future update released to solve this terrible issue.
If you had saved your battery charge, you would have had enough charge to perform an OTA update.
But your device is now drained, so OTA update will not be possibile.

Here are the possibile solutions:

- Go to any repair phone center, tell them to open the phone and directly charge the battery with an external charger.
Once fully charged, you'll be able to switch your device on and perform an OTA update to the latest version.

- Try to flash the new firmware with a drained battery. Don't know if it will work, but you can try.

I suggest the first solution.


Dear Admin this is NOT the solution. I have tried this instal it from ota. That update was the problem. After that update it wont charge anymore.
Its my 3th bv8000 (most rugged smartphone) that dies from software bugs in 3 months.

Please come with a solution youre tech staf has tried and works. Or take a phone with that problem and search for the problem.

Gr


Are you telling me that you OTA updated your device to the 20180124 version, performed a factory reset, and after that your device isn't charging anymore? Did i understood properly? Did your phone charge correctly before?

What was your previous version?
 
okky
Posts: 9
Joined: Wed Feb 21, 2018 9:32 am

Re: [TRACKED] after update 20180105-1104 battery doesn't charge

Thu Feb 22, 2018 6:10 pm

Yes thats correct, after the update it works for 3 days and then it wont charge any more.

I tryed 2 chargers and cables. When i plug it in. 2 seconds a charging symbool. Then it dissapears and nothing happens.

I have 60% battery now. Contact the seller for money back for the second telephone. But i get no reply.

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