Blackview User Forum

 
chtiot
Posts: 46
Joined: Tue Aug 16, 2016 7:08 pm

Re: [TRACKED] after update 20180105-1104 battery doesn't charge

Sat Jan 13, 2018 10:02 am

battery is 8% charged now...
 
Larsn
Posts: 9
Joined: Thu Jan 11, 2018 7:58 am

Re: [TRACKED] after update 20180105-1104 battery doesn't charge

Sat Jan 13, 2018 11:01 am

blackview_admin wrote:
Larsn wrote:
Tested to flash my phone to 20171227 version. (20171227_s21v57c2k_jk_tee)
Everything according to "flashing-8000pro_v3.pdf" OK except actual flashing step 8.
After pressing "START ALL" and connecting phone to Cable again while pressing vol up button. Nothing happens... No sound from PC and No progress bar :evil:


Have you ever flashed your device before?

Apart from flashing, does your phone get recognized when plugged into your PC?
If not, it confirms what paychi already stated: the battery charge issue also compromised the USB communication, making you unable to flash.
As i said before, an OTA update or a working local update will come to solve this issue.


1. No have not flashed Before.
2 . YES! phone IS recognised when connected BUT NOT when Connection for actual donload of new firmware. Read my post. "Everything according to "flashing-8000pro_v3.pdf" OK except actual flashing step 8."
EDIT: WTF today my phone is NOT recognised by Win. I am dead sure it was yesterday. Acutally yesterday was first time ever (to try to flash) and USB drivers for my phone were searched for by Windows. This PC and same USB connector on PC and Blackview Cable has just been verified with my other BV8000 Phone and is working perfectly.
3. and further info. My phone actually charged ONCE when in Power off mode. But not anymore.
Last edited by Larsn on Sat Jan 13, 2018 11:51 am, edited 1 time in total.
 
Larsn
Posts: 9
Joined: Thu Jan 11, 2018 7:58 am

Re: [TRACKED] after update 20180105-1104 battery doesn't charge

Sat Jan 13, 2018 11:07 am

Ravelo78 wrote:
blackview_admin wrote:

Nice move! A solution should come soon!


Actually this is good news.
I see that a lot of people is impacted by this charge problem, fortunately for me, with the original cable, I can always charge my phone.
Impatient to test this new update.


I have TWO 8000pro. Only one of them is affected by the bad OTA. The otherone is normal and can be charged normally. Take a guess wether i will accept a new OTA ever again from this software guys...
 
blackview_admin
Posts: 5254
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: [TRACKED] after update 20180105-1104 battery doesn't charge

Sat Jan 13, 2018 11:05 pm

Larsn wrote:
Ravelo78 wrote:
blackview_admin wrote:

Nice move! A solution should come soon!


Actually this is good news.
I see that a lot of people is impacted by this charge problem, fortunately for me, with the original cable, I can always charge my phone.
Impatient to test this new update.


I have TWO 8000pro. Only one of them is affected by the bad OTA. The otherone is normal and can be charged normally. Take a guess wether i will accept a new OTA ever again from this software guys...


Mistakes can happen, we are human after all. I'm really sorry for that, guys.

But, for sure, mistakes like that won't happen anymore.
 
chtiot
Posts: 46
Joined: Tue Aug 16, 2016 7:08 pm

Re: [TRACKED] after update 20180105-1104 battery doesn't charge

Sun Jan 14, 2018 8:35 am

blackview_admin wrote:
Mistakes can happen, we are human after all. I'm really sorry for that, guys.

But, for sure, mistakes like that won't happen anymore.


I hope so...
 
Larsn
Posts: 9
Joined: Thu Jan 11, 2018 7:58 am

Re: [TRACKED] after update 20180105-1104 battery doesn't charge

Sun Jan 14, 2018 11:02 am

Larsn wrote:
blackview_admin wrote:
Larsn wrote:
Tested to flash my phone to 20171227 version. (20171227_s21v57c2k_jk_tee)
Everything according to "flashing-8000pro_v3.pdf" OK except actual flashing step 8.
After pressing "START ALL" and connecting phone to Cable again while pressing vol up button. Nothing happens... No sound from PC and No progress bar :evil:


Have you ever flashed your device before?

Apart from flashing, does your phone get recognized when plugged into your PC?
If not, it confirms what paychi already stated: the battery charge issue also compromised the USB communication, making you unable to flash.
As i said before, an OTA update or a working local update will come to solve this issue.


1. No have not flashed Before.
2 . YES! phone IS recognised when connected BUT NOT when Connection for actual donload of new firmware. Read my post. "Everything according to "flashing-8000pro_v3.pdf" OK except actual flashing step 8."
EDIT: WTF today my phone is NOT recognised by Win. I am dead sure it was yesterday. Acutally yesterday was first time ever (to try to flash) and USB drivers for my phone were searched for by Windows. This PC and same USB connector on PC and Blackview Cable has just been verified with my other BV8000 Phone and is working perfectly.
3. and further info. My phone actually charged ONCE when in Power off mode. But not anymore.



OK My bad...sorry for that! Drivers were unfortunately not correct installed in my win7 PC. Now they are and i could flash the phone with ROM 20171227_s21v57c2k_jk_tee. Everything like a charm following the tutorial. EDIT: also performed a factory reset afterwards.

BUT afterwards there is still no charging and the phone is not recognised by PC when Power on and connected to PC.
Wireless update Shows current Version BV800Pro-Blackview-V0.1_20170803_20171227-1550.
It is recognised as a Mediatek Preloader device when connected in Power off mode.

I expected this flash to take care of the battery charging issue.

Any thoughts??
Last edited by Larsn on Sun Jan 14, 2018 12:37 pm, edited 1 time in total.
 
Sbielak
Posts: 14
Joined: Sun Jan 07, 2018 5:29 am

Re: [TRACKED] after update 20180105-1104 battery doesn't charge

Sun Jan 14, 2018 11:09 am

I was able to report bug, but I can not see it because it is a zipped folder that can not be opened from a mobile phone. And I'm without a computer at home.
How can I send it privately to the administrator?
Or is this bug report useless?
 
Sbielak
Posts: 14
Joined: Sun Jan 07, 2018 5:29 am

Re: [TRACKED] after update 20180105-1104 battery doesn't charge

Sun Jan 14, 2018 12:49 pm

I was able to visualize it through an application, but, as expected, these are codes that may be useful to an engineer.
 
blackview_admin
Posts: 5254
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: [TRACKED] after update 20180105-1104 battery doesn't charge

Sun Jan 14, 2018 3:27 pm

Larsn wrote:

OK My bad...sorry for that! Drivers were unfortunately not correct installed in my win7 PC. Now they are and i could flash the phone with ROM 20171227_s21v57c2k_jk_tee. Everything like a charm following the tutorial. EDIT: also performed a factory reset afterwards.

BUT afterwards there is still no charging and the phone is not recognised by PC when Power on and connected to PC.
Wireless update Shows current Version BV800Pro-Blackview-V0.1_20170803_20171227-1550.
It is recognised as a Mediatek Preloader device when connected in Power off mode.

I expected this flash to take care of the battery charging issue.

Any thoughts??


Yeah, definitely strange.
Can you try to flash your device to the 20171114 version + factory reset and report back?


Sbielak wrote:
I was able to report bug, but I can not see it because it is a zipped folder that can not be opened from a mobile phone. And I'm without a computer at home.
How can I send it privately to the administrator?
Or is this bug report useless?


Just upload it to your google drive and send me the link :) A bug report can be very useful!
 
Sbielak
Posts: 14
Joined: Sun Jan 07, 2018 5:29 am

Re: [TRACKED] after update 20180105-1104 battery doesn't charge

Sun Jan 14, 2018 5:10 pm

Administrator, please confirm that you received the link.
I have difficulty translating and posting correctly because I am accessing from an old cell phone.

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