[TRACKED] Flashlight button in the lock screen not working anymore after 20171219 update

Janji006
Posts: 3
Joined: Sat Dec 23, 2017 11:07 am

[TRACKED] Flashlight button in the lock screen not working anymore after 20171219 update

Postby Janji006 » Sat Dec 23, 2017 11:10 am

Hi all after the lat update of my bv800pro the flashlight stop to working , tryed hard boot nothing work , any one ather have the same problem

blackview_admin
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Re: Flashlight stop working

Postby blackview_admin » Sat Dec 23, 2017 2:16 pm

What's your current firmware version?

Did you update your device by flashing or by OTA update?

Did you perform a factory reset after the update?

Janji006
Posts: 3
Joined: Sat Dec 23, 2017 11:07 am

Re: Flashlight stop working

Postby Janji006 » Tue Dec 26, 2017 12:05 am

Non flashing thé phone updated by wifi update ,my version ist V0.1_20170803_20171219-1600
Yes allredy make hard boot reset but nothing changed

blackview_admin
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Re: Flashlight stop working

Postby blackview_admin » Tue Dec 26, 2017 2:53 pm

Janji006 wrote:Non flashing thé phone updated by wifi update ,my version ist V0.1_20170803_20171219-1600
Yes allredy make hard boot reset but nothing changed


Very weird issue. Remember that flashlight won't work if your device is low on charge... try to charge it to 100% and then report back.

Janji006
Posts: 3
Joined: Sat Dec 23, 2017 11:07 am

Re: Flashlight stop working

Postby Janji006 » Tue Dec 26, 2017 8:55 pm

My phone are charged 100% .....

blackview_admin
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Re: Flashlight stop working

Postby blackview_admin » Wed Dec 27, 2017 4:06 am

Are you sure you did a FACTORY RESET? if yes, it really looks like an hardware fault.
In this case you'll have to contact your seller for a replacement.

Aizberg
Posts: 8
Joined: Fri Nov 10, 2017 11:32 am

Re: Flashlight stop working

Postby Aizberg » Wed Dec 27, 2017 11:55 pm

I worked for 0929. As I flashed through the flash on 1219 I stopped working on the locked screen with the pressed home button. Once again I repeat on 0929 worked, I asked for 1219 stopped working !! Everything is included in me, the reset did, 100% charged. After updating to 1219 for many it is observed.

blackview_admin
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Re: Flashlight stop working

Postby blackview_admin » Thu Dec 28, 2017 1:08 am

Aizberg wrote:I worked for 0929. As I flashed through the flash on 1219 I stopped working on the locked screen with the pressed home button. Once again I repeat on 0929 worked, I asked for 1219 stopped working !! Everything is included in me, the reset did, 100% charged. After updating to 1219 for many it is observed.


Can you make a video of the flashlight problem on 1219 fw?

georgeh
Posts: 1
Joined: Fri Dec 29, 2017 9:19 pm

Re: Flashlight stop working

Postby georgeh » Fri Dec 29, 2017 9:52 pm

V0.1_20170803_2017127-1550

Flash light button on lock screen not working with phone locked.
if I unlock the phone then the button working fine

Screenshot_20171229-233625.png

blackview_admin
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Re: [TRACKED] Flashlight button with locked phone not working anymore after 20171219 update

Postby blackview_admin » Sat Dec 30, 2017 2:53 pm

Perfect, thanks for the detailed feedback. I sent this issue to the tech team for a fix ;)


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