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Re: [TRACKED AND INVESTIGATING, ALMOST SOLVED] Phone reboots (crashes) at night, startup sound will wake up everybody

Posted: Fri May 04, 2018 9:36 am
by blackview_admin
AleP wrote:
tavas wrote:
I've been running 20180105 firmware, and there was long period with very few reboots (once in a month), then suddenly there came one week with 6 reboots. And now last week, no reboots. And no changes on usage, full time 4G mobile data on.

Try to update to the latest OTA firmware, after this update my phone has not been restarted by itself.
The latest OTA firmware for me is: 2018-03-07, if f when you try to update the device the answer is "the device is already up to date" try to switch to 4G and click the "check for updates" button again, for me worked!

And remember to perform a factory reset after each update to avoid weird bugs!

Re: [TRACKED AND INVESTIGATING, ALMOST SOLVED] Phone reboots (crashes) at night, startup sound will wake up everybody

Posted: Sat May 12, 2018 3:15 pm
by tavas
blackview_admin wrote:
AleP wrote:
tavas wrote:
I've been running 20180105 firmware, and there was long period with very few reboots (once in a month), then suddenly there came one week with 6 reboots. And now last week, no reboots. And no changes on usage, full time 4G mobile data on.

Try to update to the latest OTA firmware, after this update my phone has not been restarted by itself.
The latest OTA firmware for me is: 2018-03-07, if f when you try to update the device the answer is "the device is already up to date" try to switch to 4G and click the "check for updates" button again, for me worked!

And remember to perform a factory reset after each update to avoid weird bugs!

Requiring factory reset on software update is really stupid thing. Think if your windows would wipe you disk totally empty on every security update. Nobody would tolerate such. Re-install all apps, change settings again. And worst of all, authentication apps (google authenicator, RSA SecurID, etc) need re-activation, and in most cases that means calling to some service desk (Amazon, Google, etc) to get things rolling again.

Updating software should be normal operation, just click of button. Factory reset means one days work for me. And for any security minded people, updates are not option, they are mandatory. If updates aren't installable easy way, they won't get installed, and device will be unsecure.

I just updated my phone with OTA, let's see how things will go.

Re: [TRACKED AND INVESTIGATING, ALMOST SOLVED] Phone reboots (crashes) at night, startup sound will wake up everybody

Posted: Sun May 13, 2018 7:21 am
by skibud
check on\off in settings and make sure it is off it is on it will shut down your phone at a certain time 

Re: [TRACKED AND INVESTIGATING, ALMOST SOLVED] Phone reboots (crashes) at night, startup sound will wake up everybody

Posted: Sun May 13, 2018 5:25 pm
by jaro1981
After updating OTA 20180307-1950.

working time 1035 hours

Re: [TRACKED AND INVESTIGATING, ALMOST SOLVED] Phone reboots (crashes) at night, startup sound will wake up everybody

Posted: Sat May 26, 2018 9:31 pm
by McDonald
Today my device had a reboot after just over 2000 working hours. Not sure what caused it. The wifi was off  and Duraspeed on at the time.
My device is still using ROM version 20180124. After the reboot and turning the wifi back on the OTA popped up with update 20180228 suddenly. Not sure if or when I will update my device. A working time of 2000 hours (83 days) is fine for me.

Re: [TRACKED AND INVESTIGATING, ALMOST SOLVED] Phone reboots (crashes) at night, startup sound will wake up everybody

Posted: Sun May 27, 2018 3:07 am
by blackview_admin
michele.mignini wrote:
Chris_2017 wrote:
Over 1000 hours constant on. Not a single reboot in a month. Latest firmware fixes the issue. :)


1000 hours? but the latest firmware was released 10 days ago. that's not 1000 hours.

Such post is 2 months old!

Re: [TRACKED AND INVESTIGATING, ALMOST SOLVED] Phone reboots (crashes) at night, startup sound will wake up everybody

Posted: Sun May 27, 2018 3:19 am
by blackview_admin
McDonald wrote:
Today my device had a reboot after just over 2000 working hours. Not sure what caused it. The wifi was off  and Duraspeed on at the time.
My device is still using ROM version 20180124. After the reboot and turning the wifi back on the OTA popped up with update 20180228 suddenly. Not sure if or when I will update my device. A working time of 2000 hours (83 days) is fine for me.

If your device works good for you, you can skip updates if you want :)

Re: [TRACKED AND INVESTIGATING, ALMOST SOLVED] Phone reboots (crashes) at night, startup sound will wake up everybody

Posted: Sat Jun 09, 2018 2:17 pm
by tavas
tavas wrote:
I just updated my phone with OTA, let's see how things will go.

Now 4 weeks 20170803_20180307-1950 firmware, and no reboots. Did not do factory reset on upgrade, and no problems.

Re: [TRACKED AND INVESTIGATING, ALMOST SOLVED] Phone reboots (crashes) at night, startup sound will wake up everybody

Posted: Mon Jun 11, 2018 3:24 pm
by blackview_admin
tavas wrote:
tavas wrote:
I just updated my phone with OTA, let's see how things will go.

Now 4 weeks 20170803_20180307-1950 firmware, and no reboots. Did not do factory reset on upgrade, and no problems.

Great! ;)

Re: [TRACKED AND INVESTIGATING, ALMOST SOLVED] Phone reboots (crashes) at night, startup sound will wake up everybody

Posted: Tue Jul 03, 2018 1:52 pm
by Mike!
Had no reboots for more than 2 months now after upgrading via OTA to 20180307-1950. Yesterday they suddenly came back and I had 2 reboots in only 2 days. I had the exact same situation once before.