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blackview_admin
Posts: 4972
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Re: [TRACKED AND INVESTIGATING, ALMOST SOLVED] Phone reboots (crashes) at night, startup sound will wake up everybody

Wed Feb 28, 2018 3:43 pm

Great!
I'm waiting for some additional user feedbacks, just to be sure, and i'll mark the reboot issue as solved ;)
 
McDonald
Posts: 18
Joined: Sat Feb 03, 2018 5:18 pm

Re: [TRACKED AND INVESTIGATING, ALMOST SOLVED] Phone reboots (crashes) at night, startup sound will wake up everybody

Wed Feb 28, 2018 7:05 pm

blackview_admin wrote:
Great!
I'm waiting for some additional user feedbacks, just to be sure, and i'll mark the reboot issue as solved ;)


Nothing has been solved here.
Replaced charger board v1.1 1733 with new board v1.1 1737 and the device still reboots. Device has the latest firmware.
Device just rebooted while being fully charged, wifi on and using Flickr app. I think the wifi has to do with the reboot issue too.

And the worst thing is that the sound doesn't work anymore. :x

Opened the device again but unfortunately the connector of the flatcable from the screen came loose accidentally and the connector became bended. Bended the connector back and it fits again. Screen worked and after a forced restart the screen was reacting when touched.

At the moment I'm thinking of returning the device for a refund. Because Blackview told me to replace the charger board myself without any given instructions about how to do so, refunding shouldn't be a problem.
 
blackview_admin
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Re: [TRACKED AND INVESTIGATING, ALMOST SOLVED] Phone reboots (crashes) at night, startup sound will wake up everybody

Wed Feb 28, 2018 8:24 pm

McDonald wrote:
blackview_admin wrote:
Great!
I'm waiting for some additional user feedbacks, just to be sure, and i'll mark the reboot issue as solved ;)


Nothing has been solved here.
Replaced charger board v1.1 1733 with new board v1.1 1737 and the device still reboots. Device has the latest firmware.
Device just rebooted while being fully charged, wifi on and using Flickr app. I think the wifi has to do with the reboot issue too.

And the worst thing is that the sound doesn't work anymore. :x

Opened the device again but unfortunately the connector of the flatcable from the screen came loose accidentally and the connector became bended. Bended the connector back and it fits again. Screen worked and after a forced restart the screen was reacting when touched.

At the moment I'm thinking of returning the device for a refund. Because Blackview told me to replace the charger board myself without any given instructions about how to do so, refunding shouldn't be a problem.


As already stated before, tech team found that a faulty charging board is part of the issue, not the whole.
No other details were given about the reason behind it, wich revision number is affected and so on. They are still studying the issue.

NOBODY officially advised you to buy another charing board to replace the original one, considering also that no infos about the relation between revision number and reboot issue have been given. If you wanted to try it, take your risk and don't complain if your tests led to nothing.
I always stated that if you don't want to wait for a fix, you should contact your seller for a replacement under warranty. It is always the easyest and safest way.

Did you FLASH (not OTA!) the 20180124 update and after that did you perform a factory reset? It's an important detail!
 
McDonald
Posts: 18
Joined: Sat Feb 03, 2018 5:18 pm

Re: [TRACKED AND INVESTIGATING, ALMOST SOLVED] Phone reboots (crashes) at night, startup sound will wake up everybody

Wed Feb 28, 2018 9:19 pm

As I mentioned before, yes I did flash my device (not by OTA) and gave it a factory reset.
Attachments
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bv8000_001.png (34.28 KiB) Viewed 429 times
 
blackview_admin
Posts: 4972
Joined: Mon Aug 17, 2015 3:30 am
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Re: [TRACKED AND INVESTIGATING, ALMOST SOLVED] Phone reboots (crashes) at night, startup sound will wake up everybody

Wed Feb 28, 2018 10:07 pm

McDonald wrote:
As I mentioned before, yes I did flash my device (not by OTA) and gave it a factory reset.


Got it. No other solution for you, at the moment, except from getting your device replaced by your seller or waiting for the next firmware ;)

Ps. 9 December was only the beginning of the discussion :lol:


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Neville
Posts: 85
Joined: Wed Aug 16, 2017 7:36 pm

Re: [TRACKED AND INVESTIGATING, ALMOST SOLVED] Phone reboots (crashes) at night, startup sound will wake up everybody

Thu Mar 01, 2018 4:18 am

blackview_admin wrote:
McDonald wrote:
As I mentioned before, yes I did flash my device (not by OTA) and gave it a factory reset.


Got it. No other solution for you, at the moment, except from getting your device replaced by your seller or waiting for the next firmware ;)

Ps. 9 December was only the beginning of the discussion :lol:



Remember, the reboots may be an Android 7 issue, not a Blackview issue: https://www.google.com/search?safe=off&client=firefox-b&ei=A2-UWqH_OYqj8AWcz4PYDQ&q=android+nougat+random+reboot
 
blackview_admin
Posts: 4972
Joined: Mon Aug 17, 2015 3:30 am
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Re: [TRACKED AND INVESTIGATING, ALMOST SOLVED] Phone reboots (crashes) at night, startup sound will wake up everybody

Thu Mar 01, 2018 9:49 am

Neville wrote:
blackview_admin wrote:
McDonald wrote:
As I mentioned before, yes I did flash my device (not by OTA) and gave it a factory reset.


Got it. No other solution for you, at the moment, except from getting your device replaced by your seller or waiting for the next firmware ;)

Ps. 9 December was only the beginning of the discussion :lol:



Remember, the reboots may be an Android 7 issue, not a Blackview issue: https://www.google.com/search?safe=off&client=firefox-b&ei=A2-UWqH_OYqj8AWcz4PYDQ&q=android+nougat+random+reboot


Yes, it's also a possibility!
 
McDonald
Posts: 18
Joined: Sat Feb 03, 2018 5:18 pm

Re: [TRACKED AND INVESTIGATING, ALMOST SOLVED] Phone reboots (crashes) at night, startup sound will wake up everybody

Sat Mar 03, 2018 11:27 am

My device is working again, but even with a new charging board it keeps rebooting.
The device is fully charged (100%), the wifi turned on and it reboots multiple times (more than 5 times in a row).
So the charger board and firmware update 24012018 are not fixing the rebooting issue of the BV8000 in my case.
I still think the wifi has to do with the rebooting in my case, because when I turn the wifi of it stops rebooting.
 
Neville
Posts: 85
Joined: Wed Aug 16, 2017 7:36 pm

Re: [TRACKED AND INVESTIGATING, ALMOST SOLVED] Phone reboots (crashes) at night, startup sound will wake up everybody

Sat Mar 03, 2018 12:15 pm

McDonald wrote:
My device is working again, but even with a new charging board it keeps rebooting.
The device is fully charged (100%), the wifi turned on and it reboots multiple times (more than 5 times in a row).
So the charger board and firmware update 24012018 are not fixing the rebooting issue of the BV8000 in my case.
I still think the wifi has to do with the rebooting in my case, because when I turn the wifi of it stops rebooting.


It would be worthwhile testing whether it is the wifi router causing the phone to play up...try using a different wifi router as a test. If you can definitely isolate the reboot to only occuring when wifi is on that's a good lead.
 
McDonald
Posts: 18
Joined: Sat Feb 03, 2018 5:18 pm

Re: [TRACKED AND INVESTIGATING, ALMOST SOLVED] Phone reboots (crashes) at night, startup sound will wake up everybody

Sat Mar 03, 2018 2:59 pm

Neville wrote:
It would be worthwhile testing whether it is the wifi router causing the phone to play up...try using a different wifi router as a test. If you can definitely isolate the reboot to only occuring when wifi is on that's a good lead.


At the moment I have only one router at home. It's an old D-Link DIR-655 (link) with the following setup:
bv8000_003.png
bv8000_003.png (21.65 KiB) Viewed 341 times

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