Blackview User Forum

 
MikeyGMT
Posts: 5
Joined: Sat Jan 13, 2018 6:34 pm

Re: [TRACKED AND INVESTIGATING, CULPRIT FOUND] Phone reboots (crashes) at night, startup sound will wake up everybody

Fri Feb 02, 2018 7:46 pm

Finally successfully followed the flash procedure. So I got stuck on the steps between scan, find the port and then reconnect. Make sure you have only one checkbox with your detected com port otherwise you get an error about repetitive or invalid com ports...

Excited to see how it goes over the weekend. Thanks for the help and patience :)
 
McDonald
Posts: 18
Joined: Sat Feb 03, 2018 5:18 pm

Re: [TRACKED AND INVESTIGATING, CULPRIT FOUND] Phone reboots (crashes) at night, startup sound will wake up everybody

Sat Feb 03, 2018 5:24 pm

I don't think update 20180124 will fix the reboot issue.
My BV8000 just rebooted while updating the MS Outlook app.
Maybe I shouldn't have DuraSpeed activated this morning.
 
vitubandeira
Posts: 10
Joined: Sat Feb 03, 2018 5:01 pm

Re: Phone reboots (crashes) at night, startup sound will wake up everybody

Sat Feb 03, 2018 6:09 pm

blackview_admin wrote:
I will report this to our technicians and developers and hope it can be fixed in a future update. If you have any more information about this issue for us please just post it here.

By the way: you can set your phone to silent mode to hear no starting sound at next (re)boot.



I'm having the same problem, the mobile is rebooting everyday.

And I have some others problems:
The battery is not lasting more than 24h
Even in airplane mode is consuming battery normally
When charging, it's warming a lot
 
vitubandeira
Posts: 10
Joined: Sat Feb 03, 2018 5:01 pm

Re: [TRACKED AND INVESTIGATING, CULPRIT FOUND] Phone reboots (crashes) at night, startup sound will wake up everybody

Sat Feb 03, 2018 6:20 pm

blackview_admin wrote:
Hi guys!

I got an official changelog and flash files for the 20180124 update.
It has been released to fix/mitigate the reboot issue, so please flash it, perform a factory reset and report back ;)


Here in my phone the newest update is 20170803. I'm from Brazil.
How can i update to the 20180124?
 
blackview_admin
Posts: 4802
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: Phone reboots (crashes) at night, startup sound will wake up everybody

Sat Feb 03, 2018 11:09 pm

McDonald wrote:
I don't think update 20180124 will fix the reboot issue.
My BV8000 just rebooted while updating the MS Outlook app.
Maybe I shouldn't have DuraSpeed activated this morning.


The 20180124 update came exactly to solve/mitigate the reboot issue affecting some users, you should definitely try it before thinking ;)
Duraspeed can be tricky, i suggest to disable it.


vitubandeira wrote:

I'm having the same problem, the mobile is rebooting everyday.

And I have some others problems:
The battery is not lasting more than 24h
Even in airplane mode is consuming battery normally
When charging, it's warming a lot


Please keep this thread on topic. Here we are talking about the reboot issue.
Every issue belongs to its specific forum thread.
For the battery drain problem, wich has been already solved by a firmware update, refer to this specific thread:
viewtopic.php?f=191&t=344524&start=30

Being warm while charging is normal as being warm while under heavy cpu usage.


vitubandeira wrote:
Here in my phone the newest update is 20170803. I'm from Brazil.
How can i update to the 20180124?


Your firmware version is definitely obsolete.
To update to the latest firmware version, refer to these threads:

- Flashing tutorial
viewtopic.php?f=192&t=319505

- New firmwares download files
viewtopic.php?f=192&t=213272
 
User avatar
khaqanson
Posts: 69
Joined: Sun Jan 14, 2018 10:35 am
Location: Abu Dhabi
Contact:

Re: [TRACKED AND INVESTIGATING, CULPRIT FOUND] Phone reboots (crashes) at night, startup sound will wake up everybody

Sun Feb 04, 2018 5:09 am

kindly note that:

If you are checking the build number it will always show the 20170803 ,so if you want to check present rom you should check wireless update instead.
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User avatar
Mike!
Posts: 50
Joined: Sun Sep 24, 2017 5:31 pm

Re: [TRACKED AND INVESTIGATING, CULPRIT FOUND] Phone reboots (crashes) at night, startup sound will wake up everybody

Mon Feb 05, 2018 6:28 pm

Today I had another reboot - after nearly 700 hours without reboots.
 
MikeyGMT
Posts: 5
Joined: Sat Jan 13, 2018 6:34 pm

Re: [TRACKED AND INVESTIGATING, CULPRIT FOUND] Phone reboots (crashes) at night, startup sound will wake up everybody

Tue Feb 06, 2018 5:32 pm

I am impressed, no reboots since flashing to the latest, compared to twice or tree times a day, and once when I was mid-call!
What's more, fully charged 1 day 7 hours ago, and only 50% used, estimated 1 day 7 hours remaining, compared to barely getting through 24 hours without needing recharge.
Awesome job.
Thank you
 
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Mike!
Posts: 50
Joined: Sun Sep 24, 2017 5:31 pm

Re: [TRACKED AND INVESTIGATING, CULPRIT FOUND] Phone reboots (crashes) at night, startup sound will wake up everybody

Tue Feb 06, 2018 7:25 pm

Today another reboot after less than 24 hours.
 
blackview_admin
Posts: 4802
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: [TRACKED AND INVESTIGATING, CULPRIT FOUND] Phone reboots (crashes) at night, startup sound will wake up everybody

Tue Feb 06, 2018 10:07 pm

So this patch seems to work only in few cases.. good but not enought!
I'll forward it to the tech team!

EDIT: i tought that Mike installed the latest firmware, but he didn't.
So, for the moment, the patch is working good.

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