[TRACKED AND INVESTIGATING, ALMOST SOLVED] Phone reboots (crashes) at night, startup sound will wake up everybody

MikeyGMT
Posts: 5
Joined: Sat Jan 13, 2018 6:34 pm

Re: [TRACKED AND INVESTIGATING, CULPRIT FOUND] Phone reboots (crashes) at night, startup sound will wake up everybody

Postby MikeyGMT » Sat Jan 13, 2018 6:57 pm

I got my BV8000Pro in Oct 2017. It also reboots at least once a day, and is power hungry too - as per the other popular thread.

I am on v0.1_20170803_20171011-0929 package. I have updated to that using OTA.

It reboots itself at random, at least daily (sneakily when I have left the room) then sits quietly waiting for the startup unlock pattern. Meanwhile in that state, it doesn't receive calls.

Today, I began to attempt to update to one of the later patches. OTA does not detect a newer release than the one I have. I tried the manual process, and even as a seasoned IT professional, I gave up, it was too fiddly, downloading unsigned drivers, from webpages full of other decoy download buttons for toolbars and other nonsense. I felt sure I would break the phone or laptop or fill them with badware!

Thanks for working on these issues. I do hope they are resolved, because the phone is great other than the battery usage and reboot issue.

thomas.j
Posts: 1
Joined: Sat Jan 13, 2018 8:12 pm

Restart problem with my new BV8000

Postby thomas.j » Sat Jan 13, 2018 8:22 pm

Hello, I just bought a BV8000 (6 days ago on cdiscount.com), im quite satisfied about it except one embarrassing thing : the smartphone restart randomly, it happens at least one time per day. I have noticed that it reboot on his own, not even during intensive use and without touching it.
It is really annoying, i need to fix it.
thks for your help.

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Chris_2017
Posts: 47
Joined: Sun Dec 10, 2017 5:32 pm

Re: [TRACKED AND INVESTIGATING, CULPRIT FOUND] Phone reboots (crashes) at night, startup sound will wake up everybody

Postby Chris_2017 » Sun Jan 14, 2018 9:07 am

MikeyGMT wrote:I got my BV8000Pro in Oct 2017. It also reboots at least once a day, and is power hungry too - as per the other popular thread.

I am on v0.1_20170803_20171011-0929 package. I have updated to that using OTA.

It reboots itself at random, at least daily (sneakily when I have left the room) then sits quietly waiting for the startup unlock pattern. Meanwhile in that state, it doesn't receive calls.

Today, I began to attempt to update to one of the later patches. OTA does not detect a newer release than the one I have. I tried the manual process, and even as a seasoned IT professional, I gave up, it was too fiddly, downloading unsigned drivers, from webpages full of other decoy download buttons for toolbars and other nonsense. I felt sure I would break the phone or laptop or fill them with badware!

Thanks for working on these issues. I do hope they are resolved, because the phone is great other than the battery usage and reboot issue.


Hi Mike,

Once you install the drivers the rest is a breeze really, I too was reluctant but it was well worth it, a week has passed and not a single reboot other guys report the same.

This manual by Mino helped a lot https://drive.google.com/file/d/15-1vyR ... zEchI/view

I hope you manage to flash your BV!

Chris
Last edited by Chris_2017 on Sun Jan 14, 2018 9:08 am, edited 1 time in total.

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Chris_2017
Posts: 47
Joined: Sun Dec 10, 2017 5:32 pm

Re: Restart problem with my new BV8000

Postby Chris_2017 » Sun Jan 14, 2018 9:08 am

thomas.j wrote:Hello, I just bought a BV8000 (6 days ago on cdiscount.com), im quite satisfied about it except one embarrassing thing : the smartphone restart randomly, it happens at least one time per day. I have noticed that it reboot on his own, not even during intensive use and without touching it.
It is really annoying, i need to fix it.
thks for your help.


Flash your phone to the latest version and you will be all right, use the manual below:

https://drive.google.com/file/d/15-1vyR ... zEchI/view

Chris

MikeyGMT
Posts: 5
Joined: Sat Jan 13, 2018 6:34 pm

Re: [TRACKED AND INVESTIGATING, CULPRIT FOUND] Phone reboots (crashes) at night, startup sound will wake up everybody

Postby MikeyGMT » Sun Jan 14, 2018 9:14 pm

Thanks Chris, Mino's doc was most helpful. I did at least get to install the drivers without the Certificate issue, but then I get code 10 in device manager, cannot start the device. I've read up on code 10 and it talks about re-installing all sorts of usb bits and bobs - I'm not fancying breaking my windows machine... I think I will patiently wait for the lovely Blackview folks to push out the next OTA update ASAP.

blackview_admin
Posts: 4422
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: [TRACKED AND INVESTIGATING, CULPRIT FOUND] Phone reboots (crashes) at night, startup sound will wake up everybody

Postby blackview_admin » Mon Jan 15, 2018 12:37 am

MikeyGMT wrote:Thanks Chris, Mino's doc was most helpful. I did at least get to install the drivers without the Certificate issue, but then I get code 10 in device manager, cannot start the device. I've read up on code 10 and it talks about re-installing all sorts of usb bits and bobs - I'm not fancying breaking my windows machine... I think I will patiently wait for the lovely Blackview folks to push out the next OTA update ASAP.


i'd like to keep this thread on topic, but i want to say that getting the "code 10 error" in device manager after istalling the Mediatek drivers is normal: everything will work as it should, don't worry ;)

Now let's get back to the topic ;)

mac3000
Posts: 12
Joined: Thu Jun 08, 2017 7:37 am

Re: [TRACKED AND INVESTIGATING, CULPRIT FOUND] Phone reboots (crashes) at night, startup sound will wake up everybody

Postby mac3000 » Mon Jan 15, 2018 1:50 pm

mac3000 wrote:Anothe update on 20171219 firmware, my phone still doing nothing, but it doesn't restart from 258 hours. I know that when you are using phone it maybe different, but before this firmware update it never gets to 3 days without restart.


And it restarted a moment ago, so it lasts around 350 hours. It's not perfect, but I think acceptable.

jman0
Posts: 87
Joined: Tue Nov 07, 2017 11:47 am

Re: [TRACKED AND INVESTIGATING, CULPRIT FOUND] Phone reboots (crashes) at night, startup sound will wake up everybody

Postby jman0 » Mon Jan 15, 2018 2:11 pm

mac3000 wrote:
mac3000 wrote:Anothe update on 20171219 firmware, my phone still doing nothing, but it doesn't restart from 258 hours. I know that when you are using phone it maybe different, but before this firmware update it never gets to 3 days without restart.


And it restarted a moment ago, so it lasts around 350 hours. It's not perfect, but I think acceptable.


On the other hand, mine didn't have any restarts before updating to 20171227 version, and I have now experienced two in the last 72 hours. If it stays like that, it's not such a big issue, but it's definitely weird

sticzu
Posts: 21
Joined: Mon Nov 06, 2017 2:17 pm

Re: [TRACKED AND INVESTIGATING, CULPRIT FOUND] Phone reboots (crashes) at night, startup sound will wake up everybody

Postby sticzu » Tue Jan 16, 2018 9:44 am

mine after last update was 2times for ~90-110hours.
each time before reboot phone was... slowing down all apps?
foru sure i can say its much more better :)

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Chris_2017
Posts: 47
Joined: Sun Dec 10, 2017 5:32 pm

Re: [TRACKED AND INVESTIGATING, CULPRIT FOUND] Phone reboots (crashes) at night, startup sound will wake up everybody

Postby Chris_2017 » Tue Jan 16, 2018 10:26 am

MikeyGMT wrote:Thanks Chris, Mino's doc was most helpful. I did at least get to install the drivers without the Certificate issue, but then I get code 10 in device manager, cannot start the device. I've read up on code 10 and it talks about re-installing all sorts of usb bits and bobs - I'm not fancying breaking my windows machine... I think I will patiently wait for the lovely Blackview folks to push out the next OTA update ASAP.


OTA won't work mate, neither will "local update" flashing with PC app is the only way to go.


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