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blackview_admin
Posts: 4976
Joined: Mon Aug 17, 2015 3:30 am
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Re: [TRACKED AND INVESTIGATING, CULPRIT FOUND] Phone reboots (crashes) at night, startup sound will wake up everybody

Wed Jan 10, 2018 12:06 pm

ibenkov wrote:
Hi all guys, I have a good news, after updating to the last firmware and changing the USB charge plug board v.1.1 - the phone made almost 4 days uptime without restarting and battery drain. The board is v.1.1 - there is a number on it 1737. I ordered it from A***EXPRESS. If is not a problem, I can post the exact link where I bought the USB board.

I've ordered it when the Blackview_Admin wrote that the problem is with the charging board.


Good, but extend the testing for more days. ;)
 
sticzu
Posts: 22
Joined: Mon Nov 06, 2017 2:17 pm

Re: [TRACKED AND INVESTIGATING, CULPRIT FOUND] Phone reboots (crashes) at night, startup sound will wake up everybody

Wed Jan 10, 2018 4:38 pm

i dont be made new topic becouse i tkink it shoudl be here
my phone reboot again, but this time i saw the moment (phone was between me and monitor)
this time was strange, the colours was... inverted? i dont know if this is correct word.
black was white, white was black. there was also one vertical line in screen, line was little moving up and down.
after manual restart everything was ok. does someone else had same problem?
 
asmoroth
Posts: 6
Joined: Sun Oct 29, 2017 12:34 pm

Re: [TRACKED AND INVESTIGATING, CULPRIT FOUND] Phone reboots (crashes) at night, startup sound will wake up everybody

Wed Jan 10, 2018 6:35 pm

Is there a manual on how to replace the charger board?

Is there a high risk to cause damage?
 
blackview_admin
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Re: random restart after update 27.12.2017

Wed Jan 10, 2018 6:54 pm

Don Harry wrote:
Hi,
after installing the update 2017-12-27 the phone has self restartet sometimes. That didn´t happend before. Is there a connection with the update or a warranty send back nececary?


Davewatsit97 wrote:
I am also getting this, i just bought my BV8000 pro and it keeps doing this.

Most of the time is does it in the middle of the night when it is the most inconvenient time being as loud as possible.


Hi there, i moved your posts in this thread, where they should have been posted.
 
blackview_admin
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Re: [TRACKED AND INVESTIGATING, CULPRIT FOUND] Phone reboots (crashes) at night, startup sound will wake up everybody

Wed Jan 10, 2018 6:56 pm

sticzu wrote:
i dont be made new topic becouse i tkink it shoudl be here
my phone reboot again, but this time i saw the moment (phone was between me and monitor)
this time was strange, the colours was... inverted? i dont know if this is correct word.
black was white, white was black. there was also one vertical line in screen, line was little moving up and down.
after manual restart everything was ok. does someone else had same problem?


Yes, i saw it with my eyes. It's "normal".
 
blackview_admin
Posts: 4976
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Re: [TRACKED AND INVESTIGATING, CULPRIT FOUND] Phone reboots (crashes) at night, startup sound will wake up everybody

Wed Jan 10, 2018 7:08 pm

asmoroth wrote:
Is there a manual on how to replace the charger board?

Is there a high risk to cause damage?


Not for the moment, waiting first for some infos from the tech team.

The risk depends on how much care do you have while doing that. If you are not handy, contact your seller for a replacement before opening it!
 
Mykas
Posts: 3
Joined: Tue Dec 12, 2017 8:27 pm

Re: [TRACKED AND INVESTIGATING, CULPRIT FOUND] Phone reboots (crashes) at night, startup sound will wake up everybody

Wed Jan 10, 2018 7:22 pm

Still rebooting.and battery drains fast...
 
mac3000
Posts: 12
Joined: Thu Jun 08, 2017 7:37 am

Re: [TRACKED AND INVESTIGATING, CULPRIT FOUND] Phone reboots (crashes) at night, startup sound will wake up everybody

Thu Jan 11, 2018 2:48 pm

Anothe update on 20171219 firmware, my phone still doing nothing, but it doesn't restart from 258 hours. I know that when you are using phone it maybe different, but before this firmware update it never gets to 3 days without restart.
 
ibenkov
Posts: 8
Joined: Mon Nov 06, 2017 6:37 pm

Re: [TRACKED AND INVESTIGATING, CULPRIT FOUND] Phone reboots (crashes) at night, startup sound will wake up everybody

Thu Jan 11, 2018 6:50 pm

After changing usb charging board still no reboots since 06.01.2018 - and the battery drain has gone!
 
blackview_admin
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Re: [TRACKED AND INVESTIGATING, CULPRIT FOUND] Phone reboots (crashes) at night, startup sound will wake up everybody

Thu Jan 11, 2018 7:04 pm

ibenkov wrote:
After changing usb charging board still no reboots since 06.01.2018 - and the battery drain has gone!


What's your native board revision number? What's the new board revision number?

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