[TRACKED AND INVESTIGATING, CULPRIT FOUND] Phone reboots (crashes) at night, startup sound will wake up everybody

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Chris_2017
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Re: [TRACKED AND INVESTIGATING, CULPRIT FOUND] Phone reboots (crashes) at night, startup sound will wake up everybody

Postby Chris_2017 » Sun Jan 07, 2018 10:31 am

sticzu wrote:after update to v20170803_2018015-1104 its still rebooting... and like i said in other topic, flashlight dont work correct...


What was your ROM version before applying the OTA update?

sticzu
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Re: [TRACKED AND INVESTIGATING, CULPRIT FOUND] Phone reboots (crashes) at night, startup sound will wake up everybody

Postby sticzu » Sun Jan 07, 2018 5:13 pm

BV8000Pro_blackview_20170829

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Chris_2017
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Re: [TRACKED AND INVESTIGATING, CULPRIT FOUND] Phone reboots (crashes) at night, startup sound will wake up everybody

Postby Chris_2017 » Mon Jan 08, 2018 8:50 am

I was on V0.1_20170803_20171011-0929 and then did a full flash (with PC app not OTA) to BV8000Pro_blackview_20171219 (latest downloadable ROM). It has been 48 h and no reboot later it was 2-3 reboots a day I will let you know in a couple of days it it's permanent.

blackview_admin
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Re: [TRACKED AND INVESTIGATING, CULPRIT FOUND] Phone reboots (crashes) at night, startup sound will wake up everybody

Postby blackview_admin » Mon Jan 08, 2018 9:19 am

Chris_2017 wrote:I was on V0.1_20170803_20171011-0929 and then did a full flash (with PC app not OTA) to BV8000Pro_blackview_20171219 (latest downloadable ROM). It has been 48 h and no reboot later it was 2-3 reboots a day I will let you know in a couple of days it it's permanent.


Glad to hear that, but a real test should require a lot of days!

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Chris_2017
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Re: [TRACKED AND INVESTIGATING, CULPRIT FOUND] Phone reboots (crashes) at night, startup sound will wake up everybody

Postby Chris_2017 » Mon Jan 08, 2018 3:34 pm

Yes, we shall see, but so far so good. :)

tavas
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Re: [TRACKED AND INVESTIGATING, CULPRIT FOUND] Phone reboots (crashes) at night, startup sound will wake up everybody

Postby tavas » Mon Jan 08, 2018 5:38 pm

Crash also with 20170803_20180105-1104

OTA update, no factory reset (factory reset would mean 4-6 hours work)

ibenkov
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Re: [TRACKED AND INVESTIGATING, CULPRIT FOUND] Phone reboots (crashes) at night, startup sound will wake up everybody

Postby ibenkov » Mon Jan 08, 2018 6:03 pm

Hi all guys, I have a good news, after updating to the last firmware and changing the USB charge plug board v.1.1 - the phone made almost 4 days uptime without restarting and battery drain. The board is v.1.1 - there is a number on it 1737. I ordered it from A***EXPRESS. If is not a problem, I can post the exact link where I bought the USB board.

I've ordered it when the Blackview_Admin wrote that the problem is with the charging board.

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Don Harry
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random restart after update 27.12.2017

Postby Don Harry » Mon Jan 08, 2018 8:22 pm

Hi,
after installing the update 2017-12-27 the phone has self restartet sometimes. That didn´t happend before. Is there a connection with the update or a warranty send back nececary?

Davewatsit97
Posts: 3
Joined: Tue Jan 09, 2018 3:05 pm

Re: random restart after update 27.12.2017

Postby Davewatsit97 » Tue Jan 09, 2018 3:07 pm

I am also getting this, i just bought my BV8000 pro and it keeps doing this.

Most of the time is does it in the middle of the night when it is the most inconvenient time being as loud as possible.

Amandek
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Joined: Tue Jan 09, 2018 9:00 pm

Re: [TRACKED AND INVESTIGATING, CULPRIT FOUND] Phone reboots (crashes) at night, startup sound will wake up everybody

Postby Amandek » Tue Jan 09, 2018 9:21 pm

Hi,

I have a BV8000 Pro for 12 days and before 20170803_20180105-1104 update I had one reboot. After this update I have many reboots during the day. Factory reset aren't helpful.

The update was from 20171011, if I remember correctly.


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