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blackview_admin
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Re: [TRACKED AND INVESTIGATING, ALMOST SOLVED] Phone reboots (crashes) at night, startup sound will wake up everybody

Sat Mar 03, 2018 11:52 pm

McDonald wrote:
My device is working again, but even with a new charging board it keeps rebooting.
The device is fully charged (100%), the wifi turned on and it reboots multiple times (more than 5 times in a row).
So the charger board and firmware update 24012018 are not fixing the rebooting issue of the BV8000 in my case.
I still think the wifi has to do with the rebooting in my case, because when I turn the wifi of it stops rebooting.


Thanks for your feedback, i'll forward it to the tech team immediately! ;)
 
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Chris_2017
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Re: [TRACKED AND INVESTIGATING, ALMOST SOLVED] Phone reboots (crashes) at night, startup sound will wake up everybody

Sun Mar 04, 2018 1:00 pm

McDonald wrote:
My device is working again, but even with a new charging board it keeps rebooting.
The device is fully charged (100%), the wifi turned on and it reboots multiple times (more than 5 times in a row).
So the charger board and firmware update 24012018 are not fixing the rebooting issue of the BV8000 in my case.
I still think the wifi has to do with the rebooting in my case, because when I turn the wifi of it stops rebooting.


Are you sure you actually updated your phone, as the local updates only appear to work and the firmware version stays the same. Can you post a screen shot of your device firmware version page? I myself didn't change the charging board just did a PC app update via USB cable and my BV is pushing 700 h on time not a single reboot in month. I use wi-fi no problem.
 
McDonald
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Re: [TRACKED AND INVESTIGATING, ALMOST SOLVED] Phone reboots (crashes) at night, startup sound will wake up everybody

Sun Mar 04, 2018 5:19 pm

Chris_2017 wrote:
Are you sure you actually updated your phone, as the local updates only appear to work and the firmware version stays the same. Can you post a screen shot of your device firmware version page? I myself didn't change the charging board just did a PC app update via USB cable and my BV is pushing 700 h on time not a single reboot in month. I use wi-fi no problem.


You mean this?

Screenshot_20180304-181152.png
Screenshot_20180304-181152.png (89.81 KiB) Viewed 749 times
Screenshot_20180304-181342.png
Screenshot_20180304-181342.png (116.77 KiB) Viewed 749 times
 
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Chris_2017
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Re: [TRACKED AND INVESTIGATING, ALMOST SOLVED] Phone reboots (crashes) at night, startup sound will wake up everybody

Mon Mar 05, 2018 12:11 pm

Yeah thanks, all seems all right here, must be a device specific problem wi-fi wise, you could try different wi-fi modes - older ones seem more stable at times.
 
McDonald
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Re: [TRACKED AND INVESTIGATING, ALMOST SOLVED] Phone reboots (crashes) at night, startup sound will wake up everybody

Mon Mar 12, 2018 8:57 am

At the moment my device has done 214 hours without a reboot. Looks like changing the wifi settings of my old router solved the problem for me. 8-)
 
blackview_admin
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Re: [TRACKED AND INVESTIGATING, ALMOST SOLVED] Phone reboots (crashes) at night, startup sound will wake up everybody

Mon Mar 12, 2018 10:40 am

McDonald wrote:
At the moment my device has done 214 hours without a reboot. Looks like changing the wifi settings of my old router solved the problem for me. 8-)


Thanks for your precious feedback! ;)
 
blackview_admin
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Re: [TRACKED AND INVESTIGATING, ALMOST SOLVED] Phone reboots (crashes) at night, startup sound will wake up everybody

Mon Mar 12, 2018 10:45 am

Guys, the new 20180308 firmware refined the fix for the reboot issue. Report back if it can solve such issue for everyone! ;)
It should be available by OTA, and is available for flashing:
viewtopic.php?f=192&t=213272
 
sticzu
Posts: 22
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Re: [TRACKED AND INVESTIGATING, ALMOST SOLVED] Phone reboots (crashes) at night, startup sound will wake up everybody

Tue Mar 13, 2018 6:49 pm

Can someone confirm there is OTA with this software?
It dont show me new soft...
 
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khaqanson
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Re: [TRACKED AND INVESTIGATING, ALMOST SOLVED] Phone reboots (crashes) at night, startup sound will wake up everybody

Wed Mar 14, 2018 2:33 am

blackview_admin wrote:
Guys, the new 20180308 firmware refined the fix for the reboot issue. Report back if it can solve such issue for everyone! ;)
It should be available by OTA, and is available for flashing:
viewtopic.php?f=192&t=213272


OTA is not available for me at the moment, will wait for another 2 days . Else I have to download the full ROM.
 
rkolev
Posts: 30
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Re: [TRACKED AND INVESTIGATING, ALMOST SOLVED] Phone reboots (crashes) at night, startup sound will wake up everybody

Wed Mar 14, 2018 7:12 am

No 20180308 OTA for me too.
I am currently with 20180124.

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