[TRACKED AND INVESTIGATING, ALMOST SOLVED] Phone reboots (crashes) at night, startup sound will wake up everybody

Pono
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Re: [TRACKED AND INVESTIGATING, CULPRIT FOUND] Phone reboots (crashes) at night, startup sound will wake up everybody

Postby Pono » Tue Jan 16, 2018 10:36 am

Seems to be a feature of Blackview phones right back to the bv6000. They send out an ota and it stuffs your phone up then they expect you to flash it or what ever they want to call it. My bv 6000 continuously restarts. Not everyone on here knows how to just go and flash a phone .
Funny how you by one of these phones and blackview sends out an ota and stuffs your phone then expects you to fix it by flashing it I mean really come on, blackview stuffed it why don't they fix it the same way by ota instead of putting the onus on the customer.

jman0
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Re: [TRACKED AND INVESTIGATING, CULPRIT FOUND] Phone reboots (crashes) at night, startup sound will wake up everybody

Postby jman0 » Tue Jan 16, 2018 12:46 pm

Pono wrote:Seems to be a feature of Blackview phones right back to the bv6000. They send out an ota and it stuffs your phone up then they expect you to flash it or what ever they want to call it. My bv 6000 continuously restarts. Not everyone on here knows how to just go and flash a phone .
Funny how you by one of these phones and blackview sends out an ota and stuffs your phone then expects you to fix it by flashing it I mean really come on, blackview stuffed it why don't they fix it the same way by ota instead of putting the onus on the customer.


Then I guess you should have gone for an Apple, Samsung, LG or HTC phone. Oh wait, those also have issues. If you want one of those phones you use right out of the box without updates or extremely easy updates, you will probably find them in the $700-$1000 region, not $200. Of course, having to flash a phone manually is costly and prone to some risk, but something needed in order to have everything fixed. Every system needs and installs updates, and sometimes even faulty updates (I can recall a few updates to Windows that had to be rolled back). As a developer myself, I know how hard is to keep you products up to date with a small development team.

blackview_admin
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Re: [TRACKED AND INVESTIGATING, CULPRIT FOUND] Phone reboots (crashes) at night, startup sound will wake up everybody

Postby blackview_admin » Tue Jan 16, 2018 10:57 pm

jman0 wrote:
Pono wrote:Seems to be a feature of Blackview phones right back to the bv6000. They send out an ota and it stuffs your phone up then they expect you to flash it or what ever they want to call it. My bv 6000 continuously restarts. Not everyone on here knows how to just go and flash a phone .
Funny how you by one of these phones and blackview sends out an ota and stuffs your phone then expects you to fix it by flashing it I mean really come on, blackview stuffed it why don't they fix it the same way by ota instead of putting the onus on the customer.


Then I guess you should have gone for an Apple, Samsung, LG or HTC phone. Oh wait, those also have issues. If you want one of those phones you use right out of the box without updates or extremely easy updates, you will probably find them in the $700-$1000 region, not $200. Of course, having to flash a phone manually is costly and prone to some risk, but something needed in order to have everything fixed. Every system needs and installs updates, and sometimes even faulty updates (I can recall a few updates to Windows that had to be rolled back). As a developer myself, I know how hard is to keep you products up to date with a small development team.


AMEN TO THAT, jman0!
;)

Pono, don't forget that we also provide a simple tutorial for flashing!
viewtopic.php?f=192&t=319505

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Chris_2017
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Re: [TRACKED AND INVESTIGATING, CULPRIT FOUND] Phone reboots (crashes) at night, startup sound will wake up everybody

Postby Chris_2017 » Wed Jan 17, 2018 4:06 pm

Pono wrote:Seems to be a feature of Blackview phones right back to the bv6000. They send out an ota and it stuffs your phone up then they expect you to flash it or what ever they want to call it. My bv 6000 continuously restarts. Not everyone on here knows how to just go and flash a phone .
Funny how you by one of these phones and blackview sends out an ota and stuffs your phone then expects you to fix it by flashing it I mean really come on, blackview stuffed it why don't they fix it the same way by ota instead of putting the onus on the customer.


I was a bit disappointed with my BV restarting too but seeing how BV crew are listening to us customers and making patches and what not makes all the bad feelings go away. Great effort from BV!

ShultZ
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Joined: Fri Nov 24, 2017 12:57 pm

Re: [TRACKED AND INVESTIGATING, CULPRIT FOUND] Phone reboots (crashes) at night, startup sound will wake up everybody

Postby ShultZ » Thu Jan 18, 2018 7:38 am

I have one reboot in 3-4 dys on FW 20171227.
Changed charging board yesterday, old one was v1.1 1728, replaced with v1.1 1737.
I'll report about random reboots later.
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khaqanson
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Re: [TRACKED AND INVESTIGATING, CULPRIT FOUND] Phone reboots (crashes) at night, startup sound will wake up everybody

Postby khaqanson » Sat Jan 20, 2018 9:27 am

blackview_admin wrote:
MikeyGMT wrote:Thanks Chris, Mino's doc was most helpful. I did at least get to install the drivers without the Certificate issue, but then I get code 10 in device manager, cannot start the device. I've read up on code 10 and it talks about re-installing all sorts of usb bits and bobs - I'm not fancying breaking my windows machine... I think I will patiently wait for the lovely Blackview folks to push out the next OTA update ASAP.


i'd like to keep this thread on topic, but i want to say that getting the "code 10 error" in device manager after istalling the Mediatek drivers is normal: everything will work as it should, don't worry ;)

Now let's get back to the topic ;)


Well ,everyone is getting code-10 error i think as there is no hardware and we are only installing the drivers,I also got the same code-10 error and it had no issue with flashing new ROM.
So you need not to worry,Just check when you switch off your phone and plug it with your Pc ,Does you windows gives a sound of device connection or not?

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Chris_2017
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Re: [TRACKED AND INVESTIGATING, CULPRIT FOUND] Phone reboots (crashes) at night, startup sound will wake up everybody

Postby Chris_2017 » Sat Jan 20, 2018 2:45 pm

ShultZ wrote:I have one reboot in 3-4 dys on FW 20171227.
Changed charging board yesterday, old one was v1.1 1728, replaced with v1.1 1737.
I'll report about random reboots later.


Awesome, please let us know when you do 400 h ON time. Is changing the board a challenging procedure?

Neville
Posts: 62
Joined: Wed Aug 16, 2017 7:36 pm

Re: [TRACKED AND INVESTIGATING, CULPRIT FOUND] Phone reboots (crashes) at night, startup sound will wake up everybody

Postby Neville » Sun Jan 21, 2018 2:11 am

Chris_2017 wrote:
ShultZ wrote:I have one reboot in 3-4 dys on FW 20171227.
Changed charging board yesterday, old one was v1.1 1728, replaced with v1.1 1737.
I'll report about random reboots later.


Awesome, please let us know when you do 400 h ON time. Is changing the board a challenging procedure?


No, changing board takes about 15 mins...there's a Russian youtube of it that's quite helpful
https://www.youtube.com/watch?v=_gqXcHqiPQA

rkolev
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Re: [TRACKED AND INVESTIGATING, CULPRIT FOUND] Phone reboots (crashes) at night, startup sound will wake up everybody

Postby rkolev » Sun Jan 21, 2018 2:03 pm

Just to mention: I've experienced a "self-reboot" during last night. The phone was off the charger with 35% charge. The firmware is 20171227. Also I think I read all the messages here but I do not understand what is the culprit for the reboots? (it says "CULPRIT FOUND" in the title)

blackview_admin
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Re: [TRACKED AND INVESTIGATING, CULPRIT FOUND] Phone reboots (crashes) at night, startup sound will wake up everybody

Postby blackview_admin » Sun Jan 21, 2018 4:16 pm

rkolev wrote:Just to mention: I've experienced a "self-reboot" during last night. The phone was off the charger with 35% charge. The firmware is 20171227. Also I think I read all the messages here but I do not understand what is the culprit for the reboots? (it says "CULPRIT FOUND" in the title)


The culprit, until now, has been identified as a faulty charging board. But unfortunately, for the moment, no additional official infos about that.


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