[TRACKED AND INVESTIGATING, CULPRIT FOUND] Phone reboots (crashes) at night, startup sound will wake up everybody

tavas
Posts: 12
Joined: Tue Aug 22, 2017 8:16 am

[TRACKED AND INVESTIGATING, CULPRIT FOUND] Phone reboots (crashes) at night, startup sound will wake up everybody

Postby tavas » Wed Nov 01, 2017 3:32 pm

I've had my BV8000 in use for 3 days. And 2/3 of the nights it has rebooted itself. This has two problems

1) power-on sound will wake up all family members nearby. I haven't found any way to disable that sound?
2) I need to have phone online for calls, and after reboot it asks pin code, so if pin code is not entered, important calls will not reach me

Conditions:

- Phone has mobile data, wlan, bluetooth turned of. Idea is to receive incoming calls and sms.
- Possible apps trying to use net which is not available are spotify and whatsapp. Both closed, but maybe doing something background.

Any idea might this be some problem in this particular phone, and would warranty replacement fix this? Any solutions available for getting rid of startup sound. Disabling pin code asking is possible.
Last edited by tavas on Wed Nov 01, 2017 6:47 pm, edited 1 time in total.

D911PRI
Posts: 7
Joined: Sun Oct 29, 2017 5:55 am

Re: Phone reboots at night, startup sound will wake up everybody

Postby D911PRI » Wed Nov 01, 2017 4:38 pm

Hello,
My phone restarts 2 or 3 times many days.
I could not find any problems to solve it.
On my phone is the newest firmware.
Regards Paul

Aeron
Posts: 59
Joined: Tue Jul 04, 2017 7:47 am

Re: Phone reboots at night, startup sound will wake up everybody

Postby Aeron » Wed Nov 01, 2017 5:01 pm

tavas wrote:1) power-on sound will wake up all family members nearby. I haven't found any way to disable that sound?


I've noticed that putting my BV8K in "vibration mode" before shutting off cuts out the starting sound (for me).
Am I the only one ?
Last edited by Aeron on Thu Nov 02, 2017 9:05 am, edited 1 time in total.

tavas
Posts: 12
Joined: Tue Aug 22, 2017 8:16 am

Re: Phone reboots at night, startup sound will wake up everybody

Postby tavas » Wed Nov 01, 2017 6:06 pm

An now phone rebooted itself one more time, now with mobile data on. So it looks like this is unstable. Anyone else having such issues?

Edit: and second time immediately after. Firmware 20171011-0929. 3 crashes within 18 hours, all in situation when nothing is happening.

Mike!
Posts: 6
Joined: Sun Sep 24, 2017 5:31 pm

Re: Phone reboots (crashes) at night, startup sound will wake up everybody

Postby Mike! » Thu Nov 02, 2017 2:29 pm

I have the same problem. Phone keeps rebooting randomly - very annoying.

blackview_admin
Posts: 3450
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: Phone reboots (crashes) at night, startup sound will wake up everybody

Postby blackview_admin » Thu Nov 02, 2017 3:21 pm

I will report this to our technicians and developers and hope it can be fixed in a future update. If you have any more information about this issue for us please just post it here.

By the way: you can set your phone to silent mode to hear no starting sound at next (re)boot.

Mike!
Posts: 6
Joined: Sun Sep 24, 2017 5:31 pm

Re: Phone reboots (crashes) at night, startup sound will wake up everybody

Postby Mike! » Thu Nov 02, 2017 3:54 pm

The only things I can say so far: The phone reboots at different times and different places. Always when it just lays around or is in my belt bag. Sometimes it reboots twice a day, sometimes I get 3 days without any reboot.

And it never rebooted while being charged.

blackview_admin
Posts: 3450
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: Phone reboots (crashes) at night, startup sound will wake up everybody

Postby blackview_admin » Thu Nov 02, 2017 4:07 pm

Mike! wrote:And it never rebooted while being charged.


Maybe this can help other users that have this issue at night.

gamezo
Posts: 1
Joined: Sun Oct 29, 2017 5:31 pm

Re: Phone reboots (crashes) at night, startup sound will wake up everybody

Postby gamezo » Thu Nov 02, 2017 9:21 pm

in mtk log i've found something interesting about the restart, maybe could help.

rom version 20171011-0929

[65418.601951] -(0)[0:swapper/0]------------[ cut here ]------------
[65418.601951] -(0)[0:swapper/0]WARNING: CPU: 0 PID: 0 at /home/project/57n1/0928_jk/android/alps/kernel-4.4/kernel/time/timekeeping.c:672 ktime_get+0x110/0x114()
[65418.601951] -(0)[0:swapper/0]CPU: 0 PID: 0 Comm: swapper/0 Tainted: G W 4.4.15 #2
[65418.601951] -(0)[0:swapper/0]Hardware name: MT6757CD (DT)
[65418.601951] -(0)[0:swapper/0]Call trace:
[65418.601951] -(0)[0:swapper/0][<ffffffc00008a63c>] dump_backtrace+0x0/0x14c
[65418.601951] -(0)[0:swapper/0][<ffffffc00008a79c>] show_stack+0x14/0x1c
[65418.601951] -(0)[0:swapper/0][<ffffffc00037b34c>] dump_stack+0xa8/0xe0
[65418.601951] -(0)[0:swapper/0][<ffffffc00009fdc8>] warn_slowpath_null+0x68/0xe8
[65418.601951] -(0)[0:swapper/0][<ffffffc000132ad8>] ktime_get+0x110/0x114
[65418.601951] -(0)[0:swapper/0][<ffffffc00013cdd0>] __tick_nohz_idle_enter+0x30/0x520
[65418.601951] -(0)[0:swapper/0][<ffffffc00013db64>] tick_nohz_idle_enter+0x4c/0x9c
[65418.601951] -(0)[0:swapper/0][<ffffffc0000f67e0>] cpu_startup_entry+0x50/0x3bc
[65418.601951] -(0)[0:swapper/0][<ffffffc0000908b8>] secondary_start_kernel+0x208/0x384
[65418.601951] -(0)[0:swapper/0][<000000004008289c>] 0x4008289c
[65418.601951] -(0)[0:swapper/0]---[ end trace f2cc3931f51edac5 ]---
[65418.601951] -(0)[0:swapper/0]------------[ cut here ]------------
[65418.601951] -(0)[0:swapper/0]Kernel BUG at ffffffc0008abb90 [verbose debug info unavailable]
[65418.601951] -(0)[0:swapper/0]Internal error: Oops - BUG: 0 [#1] PREEMPT SMP
[65418.601951] disable aee kernel api

farfade
Posts: 1
Joined: Thu Nov 02, 2017 11:00 pm

Re: Phone reboots (crashes) at night, startup sound will wake up everybody

Postby farfade » Thu Nov 02, 2017 11:14 pm

bonjour;
mémé problème pour moi il redémarre tout les jour sans aucune raison et principalement la nuit.
c'est embêtant car il demande le code pin et donc plus connecter aux réseaux.
merci de trouver une solution rapidement.
je précise que le téléphone et neuf il a un semaine.
et que la dernière mie a jour est faite.

Hello;
a problem for me it restarts all day for no reason and mainly at night.
it's annoying because it asks for the pin code and therefore no longer connect to networks.
thank you for finding a solution quickly.
I specify that the phone and nine it has a week.
and that the last day is done.


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