[SOLVED] Phone reboots (crashes) at night, startup sound will wake up everybody

blackview51
Posts: 1
Joined: Mon Nov 06, 2017 5:28 pm

Re: Phone reboots (crashes) at night, startup sound will wake up everybody

Postby blackview51 » Mon Nov 06, 2017 5:30 pm

My BV8000 and my friend's also does the same thing. Just restarts randomly without touching it.

ibenkov
Posts: 2
Joined: Mon Nov 06, 2017 6:37 pm

Re: Phone reboots (crashes) at night, startup sound will wake up everybody

Postby ibenkov » Mon Nov 06, 2017 6:39 pm

Mine phone has the same issue - using the latest flash!

asmoroth
Posts: 1
Joined: Sun Oct 29, 2017 12:34 pm

Re: Phone reboots (crashes) at night, startup sound will wake up everybody

Postby asmoroth » Mon Nov 06, 2017 8:04 pm

i have the exact same problem, mostly during the night at random times. Already did a factory reset. Running last firmware but already did it on previous firmware. The Phone is about 5 weeks old.

bercut13
Posts: 1
Joined: Fri Nov 03, 2017 3:33 am

Re: Phone reboots (crashes) at night, startup sound will wake up everybody

Postby bercut13 » Tue Nov 07, 2017 7:00 am

Unfortunately I have the same problem. The phone reboots spontaneously while alone. I can't receive calls until you find it and enter unlock code to continue the download phone. 4G off, WIFI - enabled. I noticed one peculiarity - reload happen more often if you are running, do not shut down "heavy" programs such as the Macroscop. Resetting to factory did the install V0.1_20170803_20171011-0929. When enabled, the charger does not restart ever. Tell me what reason might be? Sorry for bad English.

Komate23
Posts: 3
Joined: Tue Oct 17, 2017 6:51 am

Re: Phone reboots (crashes) at night, startup sound will wake up everybody

Postby Komate23 » Tue Nov 07, 2017 8:08 am

Hello,

I have same reboot on my bv8000 pro.

I hope blackview send New releases

Its not normal its 299 euros smartphone, and whe are bêta tester all time.

mambociccio
Posts: 3
Joined: Tue Nov 07, 2017 5:06 pm

Re: Phone reboots (crashes) at night, startup sound will wake up everybody

Postby mambociccio » Tue Nov 07, 2017 5:10 pm

Good evening
I've 1 reboot at the moment after install the new firmware.

nicobt2f
Posts: 5
Joined: Thu Jul 13, 2017 8:13 am

Re: Phone reboots (crashes) at night, startup sound will wake up everybody

Postby nicobt2f » Tue Nov 07, 2017 8:23 pm

Hi, I got the same probleme, and keep the phone on silence dont remove the boot sound...
Thank you

blackview_admin
Posts: 3420
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: Phone reboots (crashes) at night, startup sound will wake up everybody

Postby blackview_admin » Wed Nov 08, 2017 7:58 pm

Thanks for all your reports. We will investigate this. Please be patient.

Durant fatih
Posts: 4
Joined: Sat Nov 04, 2017 8:08 am

Re: Phone reboots (crashes) at night, startup sound will wake up everybody

Postby Durant fatih » Thu Nov 09, 2017 9:42 am

Hello, i have same issue since i buy the phone and still not find a solution.

dhamokk
Posts: 12
Joined: Fri Jul 07, 2017 7:09 pm

Re: Phone reboots (crashes) at night, startup sound will wake up everybody

Postby dhamokk » Thu Nov 09, 2017 4:34 pm

I also got a few sudden reboots, but not very often. It seems, that not the whole System is rebooted, since I didn't have to type in the pin numbers for the SIM cards. Last one was today, I just put in the audio cable from my car into the phone, as it rebooted.

//edit
Additionally, the fingerprint sensor is not working right now, I have to reboot the phone again to make it work.


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