[TRACKED AND INVESTIGATING, ALMOST SOLVED] Phone reboots (crashes) at night, startup sound will wake up everybody

ibenkov
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Re: [TRACKED AND INVESTIGATING, CULPRIT FOUND] Phone reboots (crashes) at night, startup sound will wake up everybody

Postby ibenkov » Thu Jan 11, 2018 7:27 pm

Hi,
The old one was 1.1 and the new is 1.1, but different number - the new one is 1737 the old one is 1728
The uptime is 145hours without any restarts.

This is a photo of the old one https://www.dropbox.com/s/avsu7tn6my1i070/2018-01-11%2021.15.28.jpg?dl=0
The photo of the new one can be seen on https://www.dropbox.com/s/srqp4mdglgit7b5/Screenshot%202018-01-11%2021.21.50.png?dl=0

Best regards

blackview_admin
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Re: [TRACKED AND INVESTIGATING, CULPRIT FOUND] Phone reboots (crashes) at night, startup sound will wake up everybody

Postby blackview_admin » Thu Jan 11, 2018 7:58 pm

ibenkov wrote:Hi,
The old one was 1.1 and the new is 1.1, but different number - the new one is 1737 the old one is 1728
The uptime is 145hours without any restarts.

This is a photo of the old one https://www.dropbox.com/s/avsu7tn6my1i070/2018-01-11%2021.15.28.jpg?dl=0
The photo of the new one can be seen on https://www.dropbox.com/s/srqp4mdglgit7b5/Screenshot%202018-01-11%2021.21.50.png?dl=0

Best regards


Thank you for the detailed feedback ;)

Mykas
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Re: [TRACKED AND INVESTIGATING, CULPRIT FOUND] Phone reboots (crashes) at night, startup sound will wake up everybody

Postby Mykas » Thu Jan 11, 2018 8:03 pm

Hi ibenkov,
Can You confirm,that battery drain has gone?

ibenkov
Posts: 8
Joined: Mon Nov 06, 2017 6:37 pm

Re: [TRACKED AND INVESTIGATING, CULPRIT FOUND] Phone reboots (crashes) at night, startup sound will wake up everybody

Postby ibenkov » Thu Jan 11, 2018 11:55 pm

Absolutely!
4 days with one charge!
before was a real nightmare - it was not possible to have a day on a battery. Now the cpu is sleeping, not as before.

Coldmanzer
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Joined: Fri Dec 08, 2017 7:06 am

Re: [TRACKED AND INVESTIGATING, CULPRIT FOUND] Phone reboots (crashes) at night, startup sound will wake up everybody

Postby Coldmanzer » Fri Jan 12, 2018 6:29 am

After the OTA update v0.1_20170803_20180105-1104 my phone does not reboot itself. I did the factory reset. The charging board is the original.
Remaining bugs:
Quick battery drain and slow charge.
Crackling sound when media start (mp4-format).
I hope the next update will fix these bugs.

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Chris_2017
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Re: [TRACKED AND INVESTIGATING, CULPRIT FOUND] Phone reboots (crashes) at night, startup sound will wake up everybody

Postby Chris_2017 » Fri Jan 12, 2018 8:29 am

ibenkov wrote:Absolutely!
4 days with one charge!
before was a real nightmare - it was not possible to have a day on a battery. Now the cpu is sleeping, not as before.


4 days with one charge, can you be more specific?

- how many SIM cards are in?
- SD card installed?
- is data transfer constantly on, is LTE enabled?
- are internet demanding background tasks such as synchronizing enabled?
- how many minutes are talking on the phone daily?
- daily screen on time, average?
- screen light setting?
- cpu-z screenshot would be nice

Cheers,
Chris
Last edited by Chris_2017 on Fri Jan 12, 2018 8:32 am, edited 1 time in total.

ibenkov
Posts: 8
Joined: Mon Nov 06, 2017 6:37 pm

Re: [TRACKED AND INVESTIGATING, CULPRIT FOUND] Phone reboots (crashes) at night, startup sound will wake up everybody

Postby ibenkov » Fri Jan 12, 2018 8:58 am

Hi Chris_2017

2 sims in
SD Card installed
LTE enabled - mobile data always in use
Google sync enabled

for the other questions - will answer later and post screenshot because the phone is a gift to my father and He is using it.

Best regards,
Ivan

blackview_admin
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Re: [TRACKED AND INVESTIGATING, CULPRIT FOUND] Phone reboots (crashes) at night, startup sound will wake up everybody

Postby blackview_admin » Fri Jan 12, 2018 9:30 am

Mykas wrote:Hi ibenkov,
Can You confirm,that battery drain has gone?


ibenkov wrote:Absolutely!
4 days with one charge!
before was a real nightmare - it was not possible to have a day on a battery. Now the cpu is sleeping, not as before.


Chris_2017 wrote:
4 days with one charge, can you be more specific?

- how many SIM cards are in?
- SD card installed?
- is data transfer constantly on, is LTE enabled?
- are internet demanding background tasks such as synchronizing enabled?
- how many minutes are talking on the phone daily?
- daily screen on time, average?
- screen light setting?
- cpu-z screenshot would be nice

Cheers,
Chris




Guys, let's keep this thread on topic. We are talking about reboots.

Refer to this thread for the battery drain problem:
viewtopic.php?f=191&t=344524

Shadowsan
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Joined: Tue Nov 28, 2017 3:45 pm

Re: [TRACKED AND INVESTIGATING, CULPRIT FOUND] Phone reboots (crashes) at night, startup sound will wake up everybody

Postby Shadowsan » Fri Jan 12, 2018 10:17 am

mac3000 wrote:Anothe update on 20171219 firmware, my phone still doing nothing, but it doesn't restart from 258 hours. I know that when you are using phone it maybe different, but before this firmware update it never gets to 3 days without restart.


I found nearly exactly the same result.

Before this specific update? 2/3 reboots a day, guaranteed.

After this update? No random reboots for 200 hours plus, then 1 reboot after about 244 hours... Then no reboots again. At 154 hours currently.

Are we absolutely CERTAIN that this is a hardware problem, and not a software problem? Because quite honestly, if it was a hardware problem I would expect a software update to make little/no difference on reboot frequency and this update (i've not tried latest because honestly I don't want to make anything worse!) has restored the phones functionality well.

blackview_admin
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Re: [TRACKED AND INVESTIGATING, CULPRIT FOUND] Phone reboots (crashes) at night, startup sound will wake up everybody

Postby blackview_admin » Fri Jan 12, 2018 11:22 am

Shadowsan wrote:
mac3000 wrote:Anothe update on 20171219 firmware, my phone still doing nothing, but it doesn't restart from 258 hours. I know that when you are using phone it maybe different, but before this firmware update it never gets to 3 days without restart.


I found nearly exactly the same result.

Before this specific update? 2/3 reboots a day, guaranteed.

After this update? No random reboots for 200 hours plus, then 1 reboot after about 244 hours... Then no reboots again. At 154 hours currently.

Are we absolutely CERTAIN that this is a hardware problem, and not a software problem? Because quite honestly, if it was a hardware problem I would expect a software update to make little/no difference on reboot frequency and this update (i've not tried latest because honestly I don't want to make anything worse!) has restored the phones functionality well.


A software update can mitigate the hardware problem A LOT but not fixing it at 100%, as you can clearly see from your feedback.
Reboots are mitigated a lot, but not solved at 100%!


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