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Chris_2017
Posts: 47
Joined: Sun Dec 10, 2017 5:32 pm

Re: [TRACKED AND INVESTIGATING, CULPRIT FOUND] Phone reboots (crashes) at night, startup sound will wake up everybody

Sun Jan 21, 2018 4:27 pm

Neville wrote:
Chris_2017 wrote:
ShultZ wrote:
I have one reboot in 3-4 dys on FW 20171227.
Changed charging board yesterday, old one was v1.1 1728, replaced with v1.1 1737.
I'll report about random reboots later.


Awesome, please let us know when you do 400 h ON time. Is changing the board a challenging procedure?


No, changing board takes about 15 mins...there's a Russian youtube of it that's quite helpful
https://www.youtube.com/watch?v=_gqXcHqiPQA


Smashing, thanks a lot!
 
kavedel
Posts: 80
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Re: [TRACKED AND INVESTIGATING, CULPRIT FOUND] Phone reboots (crashes) at night, startup sound will wake up everybody

Sun Jan 21, 2018 5:05 pm

Since I saw a triangle sign with a ! inside and a message about sim processor, I googled it a bit and found this http://www.tomsguide.com/faq/id-3050624 ... hones.html could it mean something?
 
blackview_admin
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Re: [TRACKED AND INVESTIGATING, CULPRIT FOUND] Phone reboots (crashes) at night, startup sound will wake up everybody

Sun Jan 21, 2018 5:26 pm

kavedel wrote:
Since I saw a triangle sign with a ! inside and a message about sim processor, I googled it a bit and found this http://www.tomsguide.com/faq/id-3050624 ... hones.html could it mean something?


I don't think so, but i'm curious abouth that. Did anybody see an error message about sim processor just before a sudden reboot?
 
rkolev
Posts: 26
Joined: Thu Jan 11, 2018 8:26 am

Re: [TRACKED AND INVESTIGATING, CULPRIT FOUND] Phone reboots (crashes) at night, startup sound will wake up everybody

Sun Jan 21, 2018 5:45 pm

I am seeing this message box with a "!" triangle and the message "SimProcessor" each time I start my phone.
 
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Mike!
Posts: 53
Joined: Sun Sep 24, 2017 5:31 pm

Re: [TRACKED AND INVESTIGATING, CULPRIT FOUND] Phone reboots (crashes) at night, startup sound will wake up everybody

Sun Jan 21, 2018 6:30 pm

On the german forum we have two more people who changed charging board (revision 1.1 1728 to 1.1. 1737) and still have reboots.

I had no reboot since the OTA from January. Did not change anything else. Can of course be a coincidence but it's now the longest time the phone worked without reboot (around 360 hours at the moment).
 
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Re: [TRACKED AND INVESTIGATING, CULPRIT FOUND] Phone reboots (crashes) at night, startup sound will wake up everybody

Sun Jan 21, 2018 7:25 pm

rkolev wrote:
I am seeing this message box with a "!" triangle and the message "SimProcessor" each time I start my phone.


This is a normal behaviour.
 
bercut13
Posts: 3
Joined: Fri Nov 03, 2017 3:33 am

Re: [TRACKED AND INVESTIGATING, CULPRIT FOUND] Phone reboots (crashes) at night, startup sound will wake up everybody

Mon Jan 22, 2018 12:04 pm

After installing the firmware 1219 and updating to OTA before 1227 restart was not until today. Today again there was a spontaneous reboot of the phone being at rest. I did not produce any program settings and settings changes since the update. It turns out the problem of rebooting remains. I will follow how often this will be repeated.
 
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Chris_2017
Posts: 47
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Re: [TRACKED AND INVESTIGATING, CULPRIT FOUND] Phone reboots (crashes) at night, startup sound will wake up everybody

Tue Jan 23, 2018 9:25 am

bercut13 wrote:
After installing the firmware 1219 and updating to OTA before 1227 restart was not until today. Today again there was a spontaneous reboot of the phone being at rest. I did not produce any program settings and settings changes since the update. It turns out the problem of rebooting remains. I will follow how often this will be repeated.


Have you updated via PC app or just locally? Local updated doesn't work - please go to your phone settings and check what version you are actually on. :)
 
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Mike!
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Re: [TRACKED AND INVESTIGATING, CULPRIT FOUND] Phone reboots (crashes) at night, startup sound will wake up everybody

Sat Jan 27, 2018 8:20 am

Now 500 hours without reboot... may it be the 20180105 update fixed something or is it still just a coincidence? Or may it be the bugs of that OTA (background tasks not working for example) accidentically help with that reboot problem? Perhaps something the tech team should have a look at?
 
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Re: [TRACKED AND INVESTIGATING, CULPRIT FOUND] Phone reboots (crashes) at night, startup sound will wake up everybody

Sat Jan 27, 2018 9:05 am

Mike! wrote:
Now 500 hours without reboot... may it be the 20180105 update fixed something or is it still just a coincidence? Or may it be the bugs of that OTA (background tasks not working for example) accidentically help with that reboot problem? Perhaps something the tech team should have a look at?


As i stated before, firmware modifications may palliate the problem a lot. Keep up testing ;)

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