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KevinJavier
Topic Author
Posts: 1
Joined: Sun Oct 15, 2017 4:44 pm

[SOLVED] Crackling Sound

Wed Oct 18, 2017 1:52 am

Hello, my phone got problem with crackling sound. Whenever I scroll to a video on any social medias, my phone will start to crackle once and when I scroll pass through without playing the video, it will crackle again. It happens on any video that I scroll through. Got any solutions for this ?
 
blackview_admin
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Re: Crackling Sound

Sat Dec 02, 2017 4:12 pm

Use another browser (i reccomend Chrome) and report back if anything changes.
 
Coldmanzer
Posts: 5
Joined: Fri Dec 08, 2017 7:06 am

Re: Crackling Sound

Fri Jan 12, 2018 9:35 am

The crackling sound bug for my device also has. Any browser. Any player. The crackling can only be heard when the media is started, even if it is muted. The interesting thing is that not all file formats do this. I've noticed this in MP4 format. There is no problem with videos / music during playback. The speakers work perfectly. While I play no problem with the sound.
 
blackview_admin
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Re: Crackling Sound

Fri Jan 12, 2018 11:26 am

Can anybody else confirm that?

Can you guys disable every battery saver setting, set your device in high performance mode and test again?
 
Coldmanzer
Posts: 5
Joined: Fri Dec 08, 2017 7:06 am

Re: Crackling Sound

Fri Jan 12, 2018 2:30 pm

I've been trying to do more things because it annoys me.
Duraspeed on/off
Background task clear on/off
Intelligent battery saver on/off
High performance mode /balanced
Factory reset
In the Facebook apps annoy me when I scroll up and down and I hear the cracks when I scroll over the videos.
 
kavedel
Posts: 80
Joined: Sun Dec 10, 2017 8:28 pm

Re: Crackling Sound

Fri Jan 12, 2018 2:52 pm

I have the same sound when scrolling facebook. (20171227)
 
blackview_admin
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Re: Crackling Sound

Fri Jan 12, 2018 3:14 pm

Coldmanzer wrote:
I've been trying to do more things because it annoys me.
Duraspeed on/off
Background task clear on/off
Intelligent battery saver on/off
High performance mode /balanced
Factory reset
In the Facebook apps annoy me when I scroll up and down and I hear the cracks when I scroll over the videos.


What's your firmware version?


Guys, can you please record a videoclip of this issue? It would be a nice addition to be sent to the tech team!
 
blackview_admin
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Re: Crackling Sound

Fri Jan 12, 2018 3:23 pm

kavedel wrote:
I have the same sound when scrolling facebook. (20171227)


Are you having such issue also in other apps?
 
Coldmanzer
Posts: 5
Joined: Fri Dec 08, 2017 7:06 am

Re: Crackling Sound

Fri Jan 12, 2018 4:10 pm

blackview_admin wrote:
Coldmanzer wrote:
I've been trying to do more things because it annoys me.
Duraspeed on/off
Background task clear on/off
Intelligent battery saver on/off
High performance mode /balanced
Factory reset
In the Facebook apps annoy me when I scroll up and down and I hear the cracks when I scroll over the videos.


What's your firmware version?


Guys, can you please record a videoclip of this issue? It would be a nice addition to be sent to the tech team!


V0.1_20170803_20180105-1104
It's hard to record the bug. At the beginning of the video, the loudspeaker is crack even if the video or the device is muted (it is not loud but audible if you are in a quiet place) but after all, there is nothing wrong with the playback.

Video start-stop crack
Advertising video start-stop crack
Some music start-stop crack
Videos in web browsers
Facebook app.
 
blackview_admin
Posts: 5254
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Re: Crackling Sound

Tue Jan 16, 2018 9:43 pm

This issue is not reproducible at the moment.
Can anybody else confirm (or NOT) it?

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