[SOLVED] Earpiece Volume - very low

rgnz
Posts: 9
Joined: Tue Jul 18, 2017 1:47 am

[SOLVED] Earpiece Volume - very low

Postby rgnz » Wed Sep 27, 2017 12:36 am

MY BV8000Pro has just developed a problem.
The earpiece volume all of a sudden became very quiet during calls. The volume is set to maximum but is still very faint.
I have tried a power down and power on and even a factory reset /wipe data but is still very quiet. Calls on speakerphone and bluetooth are normal.
Admin are you able to help?
Thank you

morrislyda
Posts: 1
Joined: Thu Oct 05, 2017 10:45 am

Re: Earpiece Volume - very low

Postby morrislyda » Fri Oct 06, 2017 7:50 am

I have the same problem.
Is there anyone at BV that has a suggestion?
Thank you
Thank you very much, Morris

blackview_admin
Posts: 3467
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: Earpiece Volume - very low

Postby blackview_admin » Tue Oct 10, 2017 2:05 pm

rgnz wrote:MY BV8000Pro has just developed a problem.
The earpiece volume all of a sudden became very quiet during calls. The volume is set to maximum but is still very faint.
I have tried a power down and power on and even a factory reset /wipe data but is still very quiet. Calls on speakerphone and bluetooth are normal.
Admin are you able to help?
Thank you


you could try to
- clean speaker with water or magnet
- set the volume high in engeneer mode
- exchange the earpeace (available over aliexpress)
- exchange device over seller

tysken
Posts: 25
Joined: Mon Jan 09, 2017 5:29 pm

Re: Earpiece Volume - very low

Postby tysken » Wed Oct 11, 2017 7:36 pm

blackview_admin wrote:- exchange device over seller
[/quote]

How do you mean this?

Actually i have a microphone that no longer works.The Seller was the Blackview Store(bought trough Ali express). But i contact directly the Service Team from Blackview.And get the same answer.

Why exchange, when i can get a spare part?Or does the guarantee no longer works for this kind of solution?

So i ask you here,too.I prefer a good service and for the others a company that get good recommendations about service.
Of course, if i buy a car, i go not to the manufacturer, but in this case, you can analyze the damaged parts to make a product better.

What should i do, and in the case of rgnz, what should he do?

Thanks for information.

rgnz
Posts: 9
Joined: Tue Jul 18, 2017 1:47 am

Re: Earpiece Volume - very low

Postby rgnz » Thu Oct 12, 2017 12:43 am

I managed to finally sort out what was happening.
The small bezel that covers the earpiece has a small cloth type covering glued to the back of it.
By using a small flat blade screwdriver I was bale to remove the bezel and carefully remove a small amount of the cloth which had become completely blocked.
Re-attached the bezel and it works fine now.

blackview_admin
Posts: 3467
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: Earpiece Volume - very low

Postby blackview_admin » Thu Oct 12, 2017 7:55 pm

rgnz wrote:I managed to finally sort out what was happening.
The small bezel that covers the earpiece has a small cloth type covering glued to the back of it.
By using a small flat blade screwdriver I was bale to remove the bezel and carefully remove a small amount of the cloth which had become completely blocked.
Re-attached the bezel and it works fine now.


Thank you for your feedback!!


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